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Sarah E.
Rank 1
August 6, 2026
Question

Why can I still not sign in to my OVO account?

  • August 6, 2026
  • 3 replies
  • 90 views

Seriously!  How long does it take to build a new website or update my account or whatever it is you’re actually doing?  There are issues that I want to investigate and can’t seem to.  Begining to think I’m being deliberately stonewalled.

3 replies

Abby_OVO
Community Manager
Abby_OVO
Community Manager
August 7, 2026

Hey ​@Sarah E. 

 

Sorry to hear about this.

 

There can be a number of reasons for this, and as we don’t have access to accounts here at the Forum we cannot be sure what that reason is. 

 

We do have a topic which may be helpful if the same circumstances fit but with limited information we can’t say this is exactly what the reason is:

 

 

How long have you been a customer? I’d recommend getting in touch with the Support Team to see exactly why you don’t have access, and you can also discuss any of the issues you want to investigate with the team too.

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Rank 1
Sarah E.Author
Rank 1
August 7, 2026

I previously posted about the same issues in this forum and did not appear receive any reply.  I then saw something about someone else having signed in to their account and finding an issue.  So I thought that might have meant I would be able to get in to my account.  Apparently I was wrong.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 10, 2026

Hey ​@Sarah E.,

 

Since we’re a public forum, as ​@Abby_OVO mentioned, we don’t have access to individual accounts, so we can only guess what might be going on and share some helpful resources. The best thing to do is reach out to our Support team, they’re great at exploring account issues and can help you get back online.

 

If they can't solve it right away, they can even raise a tech ticket with our back office for more support. I really hope this helps, and you’ll be back online in no time.

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