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hillfort
Rank 1
March 19, 2022
Solved

Why am I still getting charged for gas? - my faulty gas meter was removed!

  • March 19, 2022
  • 84 replies
  • 4954 views

Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill.

 

I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them.

 

this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself.

 

this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.

Best answer by Tim_OVO

Updated on 18/08/26 by Ben_OVO

Hi @hillfort, 

 

I’m happy to help as best as I can here, but it sounds like you’ll need a member of our Support team to take a look at your actual account.

 

If the meter was removed and there’s no longer a gas supply at the property, it’s possible that the details haven’t been updated on the system yet. The Support Team can remove the meter details and remove any additional charges since the meter was removed. They’ll then rebill the account based on the removal of any backdated charges.

 

As you mention, if you have a gas supply to the house (even if it’s capped), you’ll pay a standing charge. It costs £106 to remove your meter and disconnect your supply. More info here:

 

 

It sounds like the billing platform hasn’t been updated to show this meter is capped. So it will be estimating usage based on your annual projection, based on years of usage history. Please speak to our Support team to get this flagged. 

 

Any charges that have been incorrectly estimated will be removed from your account if we’re made aware of the supply being capped. 

 

If you had your gas meter tested for a fault, the meter is always replaced and taken off site for testing. A new meter is fitted. The charges are then re-calculated based on the degree to which the meter is faulty. Is this what happened in your case?

84 replies

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Rank 2
Phil225xe
Rank 2
July 19, 2025

Recently had my gas meter removed as converted to air sourced heat pump. Any ideas how to get rid of gas being display in the IHD?

BPLightlog
Super User
BPLightlogSuper User
Super User
July 19, 2025

It will usually happen automatically once the gas side of things is removed from your account.

Incidentally, it’s worth making sure that the national gas register is updated to show that the Meter Point Reference (MPRN) has been removed, otherwise you’ll continue to have the standing charge applied

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    P
    Rank 2
    Phil225xe
    Rank 2
    July 19, 2025

    OK thanks for your feedback.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 21, 2025

    Hey ​@Phil225xe 

     

    I’m glad to see on of our volunteers has already stopped by with some really helpful advice!

     

    Once the details on the account and National Database have been updated, that should be automatically updated as BPLightlog mentioned.

     

    If after 6 weeks since the gas was removed you’re still seeing the details, definitely get back in touch with the Support Team so they can follow that up, but they should be automatically updated in time.

     

    Hope this helps, do keep us updated with how you get on.

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