Skip to main content
Rank 1
July 24, 2023
Solved

When is the best time to give my meter readings to avoid estimated bills?

  • July 24, 2023
  • 74 replies
  • 3896 views

Is it normal after submitting a meter reading on the 22/7/23 to be asked for another meter reading via the app and for it to be done ASAP?

New to Ovo after moving over from SSE

Best answer by Firedog

Updated on 23/07/26 by Ben_OVO

 

We’ve discovered (well @Firedog has) that if you send early on the day following it is used and not estimated

 

This ‘discovery’ was the result of one test on one day, so it’s hardly a recipe for guaranteed success. However, the thinking behind it was that a manual reading is recorded on the day it’s received, but when applied to bills, it’s treated as if it were entered at midnight. On the first day of the billing period, then, a reading submitted that day will be used both as the closing reading for the previous period and the opening reading for the current one.  If you try this for the next billing period, please come back and tell us whether it worked or not. 

[My experiment took place on a day when smart meter readings don’t make it - the first day of a quarter when tariffs change. There is just so much traffic on the smart meter network that day with every smart meter in the country having to be updated that there’s just not the bandwidth available for readings to get through to suppliers.] 

We’ll always bill you to a reading the day before the billing date. For example, if your billing date is the 25th of each month, we will bill from an opening read on the 25th of the month to a closing read on the 24th. In this case, the best time to give a read would be the 24th. if we don’t receive a reading that day, then an estimate will be generated based upon your previous actual readings.

 

We'd recommend having smart meters installed, as then you won’t need to submit reads, and won’t be billed to estimates.

 

 

74 replies

Rank 2
November 2, 2024

It’s worth mentioning that OVO’s billing platform is heavily designed with maximizing support for Smart Meters in mind, so has a sort of “Smart Meter First” approach to how it works. This in itself isn’t something to push you - it just makes sense given the direction the industry is going in.

Please show us photos of your current meter(s). I’d like to check something about them.

I don’t want to hand over control of my electricity supply to whoever is the supplier - until I’m forced to. My electricity usage is pretty constant over the year and there’s no advantage to me in having a smart meter. I have gas central heating and the cost of gas is relatively cheap.

Blastoise186
Super User
Super User
November 2, 2024

You wouldn’t be handing over control though - the supplier already has control regardless of meter type. If you don’t pay, they can simply get a warrant to force entry and disconnect you anyway. Smart Meters would just make it so you wouldn’t also have to pay for the warrant, engineer visit and replacement locks.

Probably also worth mentioning that your existing meter won’t last forever. Eventually it’ll reach End of Service Life and must be replaced by law once it does (Electricity Act 1989 and Gas Act 1986 if you’re interested). At that point, the replacement will be a Smart Meter because there’s nothing else out there anymore.

If you show me what you’ve got now, I can calculate roughly how long you’ve got left with them.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
November 2, 2024

I doubt I’ll ever be in a position of having my supply cut off! But suppliers can control the electricity price remotely and even selectively and temporarily suspend the supply, else hike the tariff at peak times, if it suits them. If smart meters were designed to only to provide readings and nothing else, then I’d be on board. But let’s just wait and see what happens when the grid can’t supply the demand at any one time. I wouldn’t be surprised if it’s possible to update smart meter firmware to add functionality in the future. It’s not beyond the Machiavellian, crazed Ed Miliband! 

Blastoise186
Super User
Super User
November 2, 2024

Eh? The price is controlled remotely anyway - that’s what the billing system does and ya don’t need Smart Meters for that!

Also, you’re thinking of Time of Use Tariffs. Those will ONLY apply to you if you’re explicitly opted into one - trust me, you’d know if you were on one.

As for randomly cutting you off? That’s been pretty much ruled out. Oh, and besides, the DNO can do it anyway even without Smart Meters - they can just flip the sub-station switches. FWIW even the National Grid can do it too...

Seems you’ve read a few too many scare stories...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
November 2, 2024

You aren’t going to convince me.

Firedog
Super User
Super User
November 2, 2024

I would say being elderly is a perfect reason for having a smart meter. 

… not to mention forgetful! ...

I’m elderly, not decrepit!
  

Sorry, I was only going by what you wrote. Perhaps you forgot you’d written this:
  

I’m elderly and forgetful and really need a friendly prompt.

😉

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Blastoise186
Super User
Super User
November 2, 2024

You aren’t going to convince me.

Convincing you isn't our goal. Correcting misinformation is though.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
juliamc
Rank 20
Rank 20
November 2, 2024

I think my electrician and Loiuse have been hearing the same rumours 🤦‍♀️

Newcomer
November 17, 2024

Why is it that despite giving an actual meter reading that OVO computer system posts an incorrect estimated reading onto my account to work out my bill. To make matters worse your customers are told to ignore the red dial which gives figures after the decimal point your computer guesses uses decimal figures when inserting incorrect usage figures on my bill. Your billing system is a farce and opens yourself up for more complaints.

juliamc
Rank 20
Rank 20
November 17, 2024

This phenomenon has been discussed on the forum elsewhere, but in short this answer from ​@BPLightlog explains all:

 

We have found looking at various people feeding back that they should be asking for a reading on the day after your billing period finishes, not on the day itself.

That mimics a smart meter which sends its readings early after midnight on that date.

They will estimate from your reading to add further usage for that last day unfortunately if you’re providing a manual reading