Our gas meter box has flooded. I have removed as much water as I can but the condensation covering the dial make it impossible to read.

Our gas meter box has flooded. I have removed as much water as I can but the condensation covering the dial make it impossible to read.
Best answer by SR3
Updated on 18/12/24 by Emmanuelle_OVO:
Eeek! This doesn’t look too great. First things first, it’s worth making sure the reason for the meter box flood is sorted before we arrange a replacement meter. Your meter box should be water-tight so looks like this needs to be repaired first. Check out the advice below on getting this fixed:
Broken meter box
The meter box is normally installed by the transporter following either the installation of a new supply or alteration of an existing one. Once the work is completed the meter box is classified as being the responsibility of the property owner. We’d advise contacting your transporter (find out who that is here). They can provide (at a cost) a service to maintain your meter box. We’d need to make sure the box’s fixed as most engineers will not install a meter in a meter box that’s missing a door, unsafe or in bad condition.
Faulty Meters
A meter which can’t be read - due to a broken meter screen or in your case, condensation covering the reading - would count as a faulty meter which we’d need to replace (this will be free!). As you haven’t already upgraded to smart meters this is the perfect time to make a smart upgrade. You can book a smart meter appointment through your online account or OVO app (download for Android or iOS) or by reaching out to our Support Team.
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