What is the BENEFIT to the customer in getting a smart meter?

Its starting to look like another engineer visit may now be beneficial!  cheers for all the advice and information :)

Well! thats put a stop to that one!

 

That’ll be because you already have Smart Meters - the self-service tool isn’t designed for your use case as it’s for new installs only.

If you have a word with OVO, the Support Team can bypass that blocker and book whatever jobs need setting up. You can use Live Chat and reference this thread if you want. We’re totally cool with that (and you definitely have our permission!) as it’ll save you a lot of typing. Simply fling the link into the chat and ask the agent to review the thread, should be easy from there.

​@fznuk I can vouch for ​@Blastoise186’s info here - this may require one of our Support Team to ‘unblock’ the account so that an appointment can be booked. Let us know how you get on!

ALL BOOKED! and was nice and easy to do! 5/5 to OVO for the CHAT.

CHEERS to all the replies and help I got from here! I will definitely be back not only with the result of the extender/ or dual band but also for any other queries BEFORE I chat to OVO direct :) 

cheers Guys! :) 

​@fznuk brilliant news! I’m happy to hear that the Chat experience went well too.

If you could let us know how it all goes we’d appreciate it - fingers crossed for a good result 🤞.

Smart Meter Update:

After getting quite a few calls and emails with regards my Gas meter installation date and times the day arrived!

The Guy was an hour earlier than expected but that was fine as I rather them early than late :)

A FANTASTIC friendly installer!! -  after showing him around and the issues he faced, I went on to show him where the EXTENDER would plug in only to be told there was NO extender on the job sheet sh he didn't have one with him. all he had was the DUAL band coms.

Looking at the distance and the thickness of the brick walls etc he wasn't sure if it would come close to reaching…..but had a bash anyway and it worked….. not sure if its on the edge of signal...but its working so hats off to him going for it! :)

BUT it may be short lived once i place the real large and heavy double glazed unit back in for winter?? Then someone may need to come back to fit the extender?

So, just to recap, NO they dont just carry it all on the Van and NO they DON'T have TEST equipment… its all just TRY & Go!

I'm happy at the moment as i don't need to read the gas meter!  

The new viewer isn't worth it as it reads the gas use every 30 mins (I understand to save battery power) - the readout is the same as the old one. BUT at least i know its getting the data :)

Overall:

Happy with the communication, install & the engineer! 10/10

But 2/10 for whoever books it all as they didn't pass on all this information so at least he carried the extender! EVERY time there has been an issue it been with the operators that book the install.

​@fznuk Thank you for coming back with the details of the installation and hope it continues to work.

Peter

Hey ​@fznuk, 

I'm so glad to hear that your gas meter was installed earlier than expected and that everything is working perfectly! It really helps our engineers to have all the information about the installation, as it ensures they have everything they need to do a great job. We always share feedback like yours with our agents to make the booking process smoother for everyone.

Thanks for sharing your experience, it really makes a difference!

Its a real shame he didn't have both kit on the van as then it saves the embarrassment for the engineer who was fantastic i have to say and seem to have passion for what he was doing too!

Since it has been the error of the booking operator both times, you really need to make sure they do have all the information. After all the research I done, the images taken and the measurements taken for this post (also the great information given by others on here) it really was pointless when it came to the installation.

Maybe, when talking to a booking operator you can at least get them to ask if the customer would like to offer any helpful information that will assist the engineer.

My Neighbour booked Scottish Power to do hers and they cancelled twice! totally useless...so at least OVO  kept me informed (maybe just a little too much) of the installation and were prompt and courteous.  Obtaining the customer installation information and passing onto the engineer would then give OVO 10/10 in my opinion.