Updated on 21/07/26 by Abby_OVO
Agree that doesn't sound right under any circumstances.
I think calls to OVO are recorded.
The complaint process is here.
https://www.ovoenergy.com/feedback
Basically 8 weeks after submitting your complaint if it is not resolved you can ask the Energy Ombudsman for help.
Make sure you have a complaint case number. You should also be given the name of a complaint handler.
https://www.ombudsman-services.org/sectors/energy
Alternatively you can try asking for a deadlock letter before that.
The quickest way to raise a complaint is to call or email us. You can reach us via a British Sign Language Interpreter too. Please let us know as much as you can about the problem. We'll also need your OVO account number, address, and contact details.
We’ll sort your complaint straight away if we can. If we’re not able to, we'll:
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Let you know what will happen next and how long we expect it to take
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Ask how you'd like us to contact you
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Keep you updated along the way
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Share if there's any support available from services outside of OVO
Call us
Pay Monthly customer 0330 303 5063 Monday to Friday, 9am to 5pm Pay As You Go customer 0330 175 9669 Monday to Friday, 8am to 8pm and weekends, 9am to 5pm
Email us
complaints@ovoenergy.com
Chat to us
Message us online
Write to us
OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ
