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Rank 1
trish bradford
Rank 1
January 31, 2019
Solved

What are OVO Energy's bank details so I can make a payment?

  • January 31, 2019
  • 19 replies
  • 16309 views
I would love to pay my bill, but I can not find the bank details any where to use with my online banking and send via BACS. ive been on hold the past few days for over 20 minutes and unable to arrange a call whilst a work.

please some one must know where I can get the information from
Best answer by Tim_OVO

Updated on 22/08/25 by Abby_OVO

Great question to ask about making a one-off card payment.

 

The easiest way to transfer a payment is on the ‘Payments’ page of your online account or OVO app (download for Android or iOS). You’ll see the option to ‘Make a card payment’ on this page, which will allow you to enter your card details and make the payment quickly online.

 

Exact wording may vary


If you’d prefer to arrange the payment directly with your bank, here are OVO’s bank details:

Bank: BARCLAYS
Account name: OVO ENERGY LTD Receipts
Sort code: 20-00-00
Account number: 83683249

It’s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
 

Which payment methods does OVO accept?
 

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

  • Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.

  • Make a card payment: You can do this in your online account or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).

  • Pay by cheque: Scroll down to find out more about how this works. 

  • Make a bank transfer to our bank account: There’s more info on this as you read through this guide.

 

How can I pay my OVO energy bill?
 

Let’s go through each of our OVO payment methods, one by one

1. Paying by Direct Debit: all I need to know

Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.

Here’s how Direct Debits work

 

2. Paying my energy bill online

Making an online OVO payment is simple and it works like this:

  1. Log into your online account

  2. Select Payments

  3. Go to Make a top-up payment

  4. Type in how much you want to pay

  5. Click on Pay now

  6. Enter your card details 

  7. Select Make Payment and that’s it!

You can make payments like these even if you have a Direct Debit. There are months when you might use a little more energy than usual and your Direct Debit won’t cover those extra costs. In this case, a one-off payment can get your balance back to £0.

 

3. Paying my energy bill by cheque

To send us a cheque, just write your OVO account number and address on the back, and make it out to OVO Energy Ltd.

Then, post it to: OVO Energy Services, PO Box 7629, EDM House, Village Way, Bilston, WV14 4DH

19 replies

Tim_OVO
OVO Staff
Tim_OVOSolved
OVO Forum Legend
February 13, 2019

Updated on 22/08/25 by Abby_OVO

Great question to ask about making a one-off card payment.

 

The easiest way to transfer a payment is on the ‘Payments’ page of your online account or OVO app (download for Android or iOS). You’ll see the option to ‘Make a card payment’ on this page, which will allow you to enter your card details and make the payment quickly online.

 

Exact wording may vary


If you’d prefer to arrange the payment directly with your bank, here are OVO’s bank details:

Bank: BARCLAYS
Account name: OVO ENERGY LTD Receipts
Sort code: 20-00-00
Account number: 83683249

It’s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
 

Which payment methods does OVO accept?
 

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

  • Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.

  • Make a card payment: You can do this in your online account or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).

  • Pay by cheque: Scroll down to find out more about how this works. 

  • Make a bank transfer to our bank account: There’s more info on this as you read through this guide.

 

How can I pay my OVO energy bill?
 

Let’s go through each of our OVO payment methods, one by one

1. Paying by Direct Debit: all I need to know

Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.

Here’s how Direct Debits work

 

2. Paying my energy bill online

Making an online OVO payment is simple and it works like this:

  1. Log into your online account

  2. Select Payments

  3. Go to Make a top-up payment

  4. Type in how much you want to pay

  5. Click on Pay now

  6. Enter your card details 

  7. Select Make Payment and that’s it!

You can make payments like these even if you have a Direct Debit. There are months when you might use a little more energy than usual and your Direct Debit won’t cover those extra costs. In this case, a one-off payment can get your balance back to £0.

 

3. Paying my energy bill by cheque

To send us a cheque, just write your OVO account number and address on the back, and make it out to OVO Energy Ltd.

Then, post it to: OVO Energy Services, PO Box 7629, EDM House, Village Way, Bilston, WV14 4DH

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    G
    Newcomer
    GeoGiunca
    Newcomer
    January 17, 2022

    Hello, 

    As I can pay the bills only by bank transfer, please confirm if the details below are still valid for making the payments. I found them in a previous chat on the forum.

    Bank: BARCLAYS
    Account name: OVO ENERGY LTD Receipts
    Sort code: 20-00-00
    Account number: 83683249

    As I understand, I have to include as a reference my OVO account number and postcode. 

    Thank you.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 17, 2022

    Hey @GeoGiunca !

    Sure thing. I’m seeing the same thing on the main site, but just to be ultra safe, I’m going to get a second opinion from my glamourous assistants @Tim_OVO and @Jess_OVO .

    It’s also just your account number as the reference, you don’t need the post code.

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      Jeffus
      Rank 20
      Jeffus
      Rank 20
      January 18, 2022

      As a general rule, whenever i setup a new payee to pay a bill directly from my bank account i always only initially transfer a very small token amount and make sure it arrives safely.

       

        Jess_OVO
        OVO Staff
        Jess_OVO
        OVO Staff
        January 18, 2022

         

        It’s also just your account number as the reference, you don’t need the post code.

         

        Think we’ve spotted a bit of an update need on the website with this one, @GeoGiunca.

         

        Those are the correct bank details but just to clarify we’d recommend including both the account number and the postcode just to make sure there’s not an accidental mis-directed payment. Thanks for highlighting that page @Blastoise186 - we’ve already raised this one to the team to make sure the information given there is updated.

         

        Good work all round!

         

        And just for future reference, @GeoGiunca, did you know that you can also make card payments via your online account?:

         

         

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          G
          Newcomer
          GeoGiunca
          Newcomer
          January 18, 2022

          Thank you all for the clarifying answers!

           

           

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            January 19, 2022

            No worries, I’m glad we could help.

            I’m also pleased to confirm that the article has been updated by the Content Team - I just noticed the changes this morning (changes are in bold).

            4. Paying my energy bill via a bank transfer

            To pay your bill, you can also make a transfer from your bank account to ours. Our bank account number is 83683249 and sort code 20-00-00. 

            Remember to include your OVO account number and postcode in the reference field, so we can link payment to your account.

             

            Hopefully that’s to your liking. If you spot any other mistakes in the guides, please feel free to post them here on the forum and we’ll get Jess or Tim to pass them on for you.

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              Y
              Rank 2
              youngeru2
              Rank 2
              July 13, 2022

              Hello all, 

               

              Firstly, sorry if this post has too much sensitive info.

              I’ve recently joined Ovo Energy about two weeks ago, from British Gas. I moved on to the Better Smart Fixed 1 Year Tariff. This required a smart meter to be installed. I used to pay on receipt of bill with British Gas so am having to get used to Direct Debit again.

               

              I have paid £68 for a month of electricity in advance, as that is how Ovo do billing, I think. The engineer visit went pleasantly well on Wednesday 06th July 2022. Unfortunately the smart meter may not connect back to Ovo via the national database, for up to six weeks. I was told this by a customer service rep when I called Ovo yesterday.  They said to give meter readings by phone for now as their system has not updated yet from the national database. It might help to make top up payments so I am not shocked by the billing may not be as accurate between the old ‘dumb’ meter and this new smart meter. 

               

              As I’m drowsy and mentally ill at the minuet due to meds, I foolishly made some top up payments via Debit Card payment of £39.99 (estimate of two weeks usage from my Direct Debit figure) and Bank Transfer of £0.01 I used the bank details for Ovo I found on their website, which is: 

               

              Bank: Barclays, 

              Company Account Name: Ovo Energy Ltd Receipts 

              Display Name: Ovo Energy Ltd

              Account Number: 83683249

              Sort Code 20-00-00 

              Reference: (My Account Number and Post Code): xxxxxxxx, xxx xxx

               

              I know faster payments can take up to 2 hours but being night now and time lapsed, I feel I made a mistake on the ref bit now. 

               

              I also do not know the refund policy as I’ve read conflicting things sadly on the forum and the main website. I think refunds are only done after £25 above the Direct Debit amount has been passed. Would it be advisable to pay £5 more by the proper debit card way so get to this threshold? 

               

              Also with the Government’s cost of living rebate grants for energy (e.g. £400, £150, £650) coming to be paid from this week, for people like myself on eligible social security benefits I don’t know if this get paid directly to me or Ovo would be applied directly as credit. British Gas has explained this on their website but I do not know if it will work differently with each company. I’m confused. 

               

              Any advice would be greatly appreciated. 

               

              Many thanks, 

              youngeru2

              Blastoise186
              Super User
              Blastoise186Super User
              Super User
              July 13, 2022

              Howdy @youngeru2 !

              Firstly, you’re in luck. I’ve created my own version of the discount guide which you can find at 

              I’m currently updating it slightly, but it’s mostly correct apart from the Council Tax rebate process for manual claims.

              Don’t worry if you made a mistake in that reference. I suspect that if OVO can’t match the payment to any OVO account, they’ll spit the payment back out and return it to your bank account within a couple of weeks.

              You are almost right on the refund policy, but I’d suggest against claiming a refund for now. It’s better to keep the account in credit but you’re welcome to pull out a refund anytime as long as it leaves at least one months worth of DD payment in the balance after the refund. Might be worth waiting for that newly installed smart meter to start sending in readings first though. :)

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              Tim_OVO
              OVO Staff
              Tim_OVO
              OVO Forum Legend
              July 13, 2022

              Hi @youngeru2 

               

              Can you confirm if you put your account number and post code in the payment reference? Did you put anything in this reference text box? 

              Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
              Show more replies
              Terms & ConditionsAccessibility statement

              OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

              OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

              OVO (S) Gas Limited is part of OVO Group Ltd