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I would love to pay my bill, but I can not find the bank details any where to use with my online banking and send via BACS. ive been on hold the past few days for over 20 minutes and unable to arrange a call whilst a work.



please some one must know where I can get the information from

Updated on 05/12/24 by Emmanuelle_OVO:
 

Which payment methods does OVO accept?
 

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

  • Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.

  • Make a card payment: You can do this in your online account or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).

  • Pay by cheque: Scroll down to find out more about how this works. 

  • Make a bank transfer to our bank account: There’s more info on this as you read through this guide.

 

How can I pay my OVO energy bill?
 

Let’s go through each of our OVO payment methods, one by one

1. Paying by Direct Debit: all I need to know

Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.

Here’s how Direct Debits work

How do I set up a Direct Debit?

While we usually set this up for you when you join us, you can also do it at a later date either:

 

When will OVO collect my first Direct Debit payment?

It’s all up to you. As soon as we've set up your Direct Debit, you can pick any date you want us to collect your monthly payment.

How do I change my Direct Debit details?

To change your bank details, you’ll need to call us on 0330 303 5063 (Monday to Friday from 9am till 5pm). For everything else, like changing your payment amount, just log into your account.

If you want to change your payment date, we’ll need a 6-day notice so we can make sure that next time your money goes out, it’ll be on the new date.

How do I change my Direct Debit amount?

You can usually change this in your online account.

In some cases though, you might need to call us to make this change. For example, when you haven’t received a bill from us because we’ve recently replaced your meter or there’s been an issue with your meter readings.

What happens if my Direct Debit doesn’t go through?

If we can’t collect your payment because there wasn't enough money in your bank account, we'll try again every 7-10 days until it works, or until your next Direct Debit collection date.

What happens if I cancel my Direct Debit at the bank?

If you cancel your Direct Debit, we’ll email you to confirm this and ask you to choose another way to pay for your energy.

In case you don’t want to set up a Direct Debit again, you'll need to pay any outstanding balance within 14 working days.

How do I switch from paying monthly by Direct Debit to paying with a prepayment meter?

At OVO, all members have a credit meter – meaning that they pay their energy after using it. This could be either monthly or quarterly. 

With a prepayment meter on the other hand, people pay their energy as they go. They add money to their meter and, as they start using their gas or electricity, the credit goes down to pay for it. Here's how prepayment energy meters work.

If you feel that paying for your energy upfront would be a good option for you, why not have a look at Boost, our sister brand offering pay as you go products.

Do I have to cancel my Direct Debit when I leave OVO?

When your final bill is ready, you’ll be able to see your final balance too. If it’s positive, you can go ahead and cancel your Direct Direct.

If it’s negative, we’ll keep your Direct Debit running until everything is paid off – it’s easier if you don’t cancel it yourself. Otherwise, we’ll have to ask you to set up another payment method to pay off what’s left.

Rest assured, if there’s any positive balance left over, we’ll refund that to you.

2. Paying my energy bill online

Making an online OVO payment is simple and it works like this:

  1. Log into your online account

  2. Select Payments

  3. Go to Make a top-up payment

  4. Type in how much you want to pay

  5. Click on Pay now

  6. Enter your card details 

  7. Select Make Payment and that’s it!

You can make payments like these even if you have a Direct Debit. There are months when you might use a little more energy than usual and your Direct Debit won’t cover those extra costs. In this case, a one-off payment can get your balance back to £0.

How do I set up an OVO account? Here's how:

  1. Head to this page

  2. Click on First time logging in?

  3. Tell us your email

  4. Press Submit 

  5. Click on the link we sent you – it’ll come from no-reply@ovoenergy.com

  6. Choose a password – it’s best to do it within 30 mins (the link expires after)

If you can’t see our email right away, it might be hiding in your Spam or Promotions folder. So take a quick look there, too.

If you’ve got more than 1 account with us, we might ask for your OVO account number too. You’ll find it in your welcome letter, and at the top of your OVO bills. For more information on the benefits of having an OVO Energy account have a look at our practical guide.  

How secure is it to pay online with OVO?

We take great care to make sure all OVO payments are safe and secure. That’s why, whenever you pay online, you’ll need to enter the 3-digit security code on the back of your card.

3. Paying my energy bill by cheque

To send us a cheque, just write your OVO account number and address on the back, and make it out to OVO Energy Ltd.

Then, post it to: OVO Energy Services, PO Box 7629, EDM House, Village Way, Bilston, WV14 4DH

 

When do payments show online?

Direct Debit - unlike a card transaction - is not an instant payment method. It usually takes 3-4 working days for Direct Debits to appear on accounts.

Make extra payments online

To make a one-off card payment into your account:

  1. Go to Payments

  2. Select ‘Make a payment’

  3. Enter the amount you want to pay

  4. Then hit ‘Top me up’ to enter your card details

Your balance will update within an hour after your card details

What can I do if my payment doesn’t go through?

There are a few reasons why this could happen:

  • There isn’t enough money in your bank account to cover the payment

  • Your card details are incorrect – for example, there might be a small typo somewhere 

  • Something went wrong with the Strong Customer Authentication check – this is when your bank gets in touch with you to double check that you’re the one making the payment

If you’ve checked you’ve got enough money in your bank account and all your card details are correct, but your payment still doesn’t go through, please get in touch with your bank. They’ll be able to help and explain what happened.

 

Great question to ask about making a one-off card payment.

 

The easiest way to transfer a payment is on the ‘Payments’ page of your online account or OVO app (download for Android or iOS). You’ll see the option to ‘Make a card payment’ on this page, which will allow you to enter your card details and make the payment quickly online.

 

Exact wording may vary



If you’d prefer to arrange the payment directly with your bank, here are OVOs bank details:

Bank: BARCLAYS
Account name: OVO ENERGY LTD Receipts
Sort code: 20-00-00
Account number: 83683249

It’s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
 

Hello, 

As I can pay the bills only by bank transfer, please confirm if the details below are still valid for making the payments. I found them in a previous chat on the forum.

Bank: BARCLAYS
Account name: OVO ENERGY LTD Receipts
Sort code: 20-00-00
Account number: 83683249

As I understand, I have to include as a reference my OVO account number and postcode. 

Thank you.

Hey @GeoGiunca !

Sure thing. I’m seeing the same thing on the main site, but just to be ultra safe, I’m going to get a second opinion from my glamourous assistants @Tim_OVO and @Jess_OVO .

It’s also just your account number as the reference, you don’t need the post code.

As a general rule, whenever i setup a new payee to pay a bill directly from my bank account i always only initially transfer a very small token amount and make sure it arrives safely.

 

 

It’s also just your account number as the reference, you don’t need the post code.

 

Think we’ve spotted a bit of an update need on the website with this one, @GeoGiunca.

 

Those are the correct bank details but just to clarify we’d recommend including both the account number and the postcode just to make sure there’s not an accidental mis-directed payment. Thanks for highlighting that page @Blastoise186 - we’ve already raised this one to the team to make sure the information given there is updated.

 

Good work all round!

 

And just for future reference, @GeoGiunca, did you know that you can also make card payments via your online account?:

 

 

Thank you all for the clarifying answers!

 

 

No worries, I’m glad we could help.

I’m also pleased to confirm that the article has been updated by the Content Team - I just noticed the changes this morning (changes are in bold).

4. Paying my energy bill via a bank transfer

To pay your bill, you can also make a transfer from your bank account to ours. Our bank account number is 83683249 and sort code 20-00-00. 

Remember to include your OVO account number and postcode in the reference field, so we can link payment to your account.

 

Hopefully that’s to your liking. If you spot any other mistakes in the guides, please feel free to post them here on the forum and we’ll get Jess or Tim to pass them on for you.

Hello all, 

 

Firstly, sorry if this post has too much sensitive info.

I’ve recently joined Ovo Energy about two weeks ago, from British Gas. I moved on to the Better Smart Fixed 1 Year Tariff. This required a smart meter to be installed. I used to pay on receipt of bill with British Gas so am having to get used to Direct Debit again.

 

I have paid £68 for a month of electricity in advance, as that is how Ovo do billing, I think. The engineer visit went pleasantly well on Wednesday 06th July 2022. Unfortunately the smart meter may not connect back to Ovo via the national database, for up to six weeks. I was told this by a customer service rep when I called Ovo yesterday.  They said to give meter readings by phone for now as their system has not updated yet from the national database. It might help to make top up payments so I am not shocked by the billing may not be as accurate between the old ‘dumb’ meter and this new smart meter. 

 

As I’m drowsy and mentally ill at the minuet due to meds, I foolishly made some top up payments via Debit Card payment of £39.99 (estimate of two weeks usage from my Direct Debit figure) and Bank Transfer of £0.01 I used the bank details for Ovo I found on their website, which is: 

 

Bank: Barclays, 

Company Account Name: Ovo Energy Ltd Receipts 

Display Name: Ovo Energy Ltd

Account Number: 83683249

Sort Code 20-00-00 

Reference: (My Account Number and Post Code): xxxxxxxx, xxx xxx

 

I know faster payments can take up to 2 hours but being night now and time lapsed, I feel I made a mistake on the ref bit now. 

 

I also do not know the refund policy as I’ve read conflicting things sadly on the forum and the main website. I think refunds are only done after £25 above the Direct Debit amount has been passed. Would it be advisable to pay £5 more by the proper debit card way so get to this threshold? 

 

Also with the Government’s cost of living rebate grants for energy (e.g. £400, £150, £650) coming to be paid from this week, for people like myself on eligible social security benefits I don’t know if this get paid directly to me or Ovo would be applied directly as credit. British Gas has explained this on their website but I do not know if it will work differently with each company. I’m confused. 

 

Any advice would be greatly appreciated. 

 

Many thanks, 

youngeru2

Howdy @youngeru2 !

Firstly, you’re in luck. I’ve created my own version of the discount guide which you can find at 

I’m currently updating it slightly, but it’s mostly correct apart from the Council Tax rebate process for manual claims.

Don’t worry if you made a mistake in that reference. I suspect that if OVO can’t match the payment to any OVO account, they’ll spit the payment back out and return it to your bank account within a couple of weeks.

You are almost right on the refund policy, but I’d suggest against claiming a refund for now. It’s better to keep the account in credit but you’re welcome to pull out a refund anytime as long as it leaves at least one months worth of DD payment in the balance after the refund. Might be worth waiting for that newly installed smart meter to start sending in readings first though. :)

Hi @youngeru2 

 

Can you confirm if you put your account number and post code in the payment reference? Did you put anything in this reference text box? 

 

 

 

Hi @youngeru2 

 

Can you confirm if you put your account number and post code in the payment reference? Did you put anything in this reference text box? 

 

 

Hi Tim_OVO

 

I put my account number, then a comma and then the post code as I’ve never added my post code mReference: (My Account Number and Post Code): xxxxxxxx, xxx xxx]  into the Display Name box before in internet banking. I do hope I wrote it in the correct way and that this all makes sense. 

I did not add anything else in the Display Name box. 

 

If in the unfortunate event that my account can’t be located, would the finance team?  reimburse the penny back into my bank account. 

 

Best Wishes, 

youngeru2

 

 

 

Howdy @youngeru2 !

Firstly, you’re in luck. I’ve created my own version of the discount guide which you can find at 

I’m currently updating it slightly, but it’s mostly correct apart from the Council Tax rebate process for manual claims.

Don’t worry if you made a mistake in that reference. I suspect that if OVO can’t match the payment to any OVO account, they’ll spit the payment back out and return it to your bank account within a couple of weeks.

You are almost right on the refund policy, but I’d suggest against claiming a refund for now. It’s better to keep the account in credit but you’re welcome to pull out a refund anytime as long as it leaves at least one months worth of DD payment in the balance after the refund. Might be worth waiting for that newly installed smart meter to start sending in readings first though. :)

 

 

Hello @Blastoise186 

 

Thank you so much for your wonderful guide as I did not know about it before and it was very well written, detailed and up-to-date. 

 

As I’m over-worrier, I think I’ll do what you suggested and leave the monies in for now until the newly installed smart meters start sending readings to Ovo like you said. Hopefully the penny will be returned back to me as a bank transaction, in a few weeks from Ovo. 

 

I clicked on the best answer button quickly as your response just calmed me down so much. 

 

Many thanks, 

youngeru2 

Hi All, 

 

I thought it best to give everyone an update. 

 

The money went in, it just took 2 to 3 working days. 

 

Thanks everyone for your help, 

youngeru2

I recently sent payment to settle "Last months" Bill.

OVO put my payment into this months account as a "Top up Payment."

Is this a mistake or a move to make me pay again for some reason?

Are you a direct debit customer? OVO use something they call live billing so you can see daily what your energy costs.

Any payment is a payment whatever it’s listed as

Updated on 19/06/2023 by Abby_OVO

 

Great question to ask about making a one-off card payment.

 

The easiest way to transfer a payment is on the ‘Payments’ page of your online account or OVO app (download for Android or iOS). You’ll see the option to ‘Make a card payment’ on this page, which will allow you to enter your card details and make the payment quickly online.

 

Exact wording may vary



If you’d prefer to arrange the payment directly with your bank, here are OVOs bank details:

Bank: BARCLAYS
Account name: OVO ENERGY LTD Receipts
Sort code: 20-00-00
Account number: 83683249

It’s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
 

I tried to do this but my account number is too long to future in the reference box. 

I put my name in and the payment was sent,  but it didn't go onto my meter. Can you please help?

Good morning @terrycooper1969 ,

If you’re PAYG, please DO NOT use this process to top-up your meters - it is not the correct one at all as it’s for PAYM only. You’ll need to use the OVO Top-Up app or https://ovoenergypayments.paypoint.com instead. Please contact OVO via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they’ll arrange a refund.

If you are PAYM, please call 0330 303 5063 or Live Chat at the same link and someone will help you trace the funds.

Either way, in future I would strongly recommend you do card payments or Direct Debit instead of bank transfers - it’s a lot safer.

Hi @terrycooper1969,

 

It seems our forum volunteer has already given some good advice here. Hope it was helpful.

 

These threads may also be helpful:

 

 

Please let us know if there’s anything further you need help with.

Hi all, thanks for the advice. I really wish they had made it clear that bank transfer payments are not for PAYG customers. 

Weirdly, when I open my ovo app, sometimes it offers me a choice of both card AND transfer payments (both work fine) but occasionally, only card payments are offered. 

Ovo can't help with the payment I sent out as it hasn't shown up on their side. But my bank can't seem to understand that the payment has left my account.  This is going to be a lengthy process,  I think.... 🤔

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