I have been trying to get help via the Chat with us option at OVO Energy Customer Help and FAQ. After going through the ID checks, the bot asks if I would like to talk to an agent, to which I answer Yes. Four times now, the next steps are these:
Stuck. I’ve tried in a private window, so there’s no interference from existing cookies etc. What am I doing wrong?
Afternoon
Just to let you know Brad and I have managed to track down the colleague I raised this with and we spoke in person just now. They’ve confirmed that the screenshots and interaction ID’s you’ve sent over are currently being assessed to find out what’s happened. So far no other customers have reported the same. Hopefully they’ll be able to provide some answers soon!
Cheers,
Ben
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
