We have just recently moved into a property where the electric was a pay as you go meter and the gas a credit meter.. So the two were set up as separate accounts, since then we have had both meters changed to smart meters and the electric to a credit meter. On the OVO app it shows the two accounts but the electric account still shows as the pay as you go account and prompts me to download the OVO top up app. So I have no way of knowing my electric usage. Also we have two separate direct debits set up one for each account. And would like the two accounts to be linked a pay just one direct debit.I have tried to call and get the two linked but I seem to be getting nowhere. Anyone have any ideas of whom I should be calling to get this sorted?
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Cheers.
Best answer by Blastoise186
Updated on 28/08/25 by Ben_OVO
If you’ve got separate gas and electricity accounts and one is Pay As You Go and one is Pay Monthly, the accounts will need to remain separate. If both accounts are PAM, or both PAYG then our Support Team can merge the accounts as one. Please note: this will mean that both accounts are closed down, and a new one set up. We’ll also need to re-set up your Direct Debit if the accounts are Pay Monthly. You’ll also lose the usage history for both accounts.
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Hey @Mr DR ,
That might be possible. Please let the Support Team know and they’ll see what they can do. Live Chat is the fastest way via https://ovoenergy.com/help .
If you’ve got separate gas and electricity accounts and one is Pay As You Go and one is Pay Monthly, the accounts will need to remain separate. If both accounts are PAM, or both PAYG then our Support Team can merge the accounts as one. Please note: this will mean that both accounts are closed down, and a new one set up. We’ll also need to re-set up your Direct Debit if the accounts are Pay Monthly. You’ll also lose the usage history for both accounts.
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Hey @Mr DR ,
That might be possible. Please let the Support Team know and they’ll see what they can do. Live Chat is the fastest way via https://ovoenergy.com/help .
Hi all, I'm with ovo already on pay as you go meters, recently applied to go monthly direct debit. Can anyone advise on how long switch over takes please?
This process can take up to six weeks if memory serves. There’s quite a few steps that take place in the background, but you’ll be notified anytime your attention/action is required, or when major steps have taken place.
You can ask the Support Team for progress updates at anytime.
