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We changed from Pay as you Go to Pay Monthly, how do we get our accounts linked to have just 1 Direct Debit?

M
New Member*

Hi all,

We have just recently moved into a property where the electric was a pay as you go meter and the gas a credit meter.. So the two were set up as separate accounts, since then we have had both meters changed to smart meters and the electric to a credit meter. On the OVO app it shows the two accounts but the electric account still shows as the pay as you go account and prompts me to download the OVO top up app. So I have no way of knowing my electric usage. Also we have two separate direct debits set up one for each account. And would like the two accounts to be linked a pay just one direct debit.I have tried to call and get the two linked but I seem to be getting nowhere. Anyone have any ideas of whom I should be calling to get this sorted?

 

Cheers.

Best answer by Blastoise186

Updated on 06/02/25 by Abby_OVO

 

Hey @Mr DR ,

That might be possible. Please let the Support Team know and they’ll see what they can do. Live Chat is the fastest way via https://ovoenergy.com/help .

Otherwise, try https://ovoenergy.com/feedback 

 

We’ve got a couple of other topics from other users who swapped from Pay as you Go to Pay Monthly that may be helpful below:

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5 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7890 replies
  • Answer
  • December 7, 2023

Updated on 06/02/25 by Abby_OVO

 

Hey @Mr DR ,

That might be possible. Please let the Support Team know and they’ll see what they can do. Live Chat is the fastest way via https://ovoenergy.com/help .

Otherwise, try https://ovoenergy.com/feedback 

 

We’ve got a couple of other topics from other users who swapped from Pay as you Go to Pay Monthly that may be helpful below:

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
1 person likes this
  • Abby_OVO
    Abby_OVO
S
Carbon Cutter*
  • Sarah14
  • Carbon Cutter*
  • 2 replies
  • December 15, 2024

Hi all, I'm with ovo already on pay as you go meters, recently applied to go monthly direct debit. Can anyone advise on how long switch over takes please?

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7890 replies
  • December 15, 2024

Good evening ​@Sarah14 ,

This process can take up to six weeks if memory serves. There’s quite a few steps that take place in the background, but you’ll be notified anytime your attention/action is required, or when major steps have taken place.

You can ask the Support Team for progress updates at anytime.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
S
Carbon Cutter*
  • Sarah14
  • Carbon Cutter*
  • 2 replies
  • December 15, 2024

OK great thank you for your time in replying 😀 

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2572 replies
  • December 16, 2024

Hey ​@Sarah14 

Blastoise has given some helpful advice here. I just wanted to add the following topics 😊
 

 

Renewable Energy? Big Fan.

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