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Hi all,

We have just recently moved into a property where the electric was a pay as you go meter and the gas a credit meter.. So the two were set up as separate accounts, since then we have had both meters changed to smart meters and the electric to a credit meter. On the OVO app it shows the two accounts but the electric account still shows as the pay as you go account and prompts me to download the OVO top up app. So I have no way of knowing my electric usage. Also we have two separate direct debits set up one for each account. And would like the two accounts to be linked a pay just one direct debit.I have tried to call and get the two linked but I seem to be getting nowhere. Anyone have any ideas of whom I should be calling to get this sorted?

 

Cheers.

Updated on 06/02/25 by Abby_OVO

 

Hey @Mr DR ,

That might be possible. Please let the Support Team know and they’ll see what they can do. Live Chat is the fastest way via https://ovoenergy.com/help .

Otherwise, try https://ovoenergy.com/feedback 

 

We’ve got a couple of other topics from other users who swapped from Pay as you Go to Pay Monthly that may be helpful below:

Hi all, I'm with ovo already on pay as you go meters, recently applied to go monthly direct debit. Can anyone advise on how long switch over takes please?

Good evening ​@Sarah14 ,

This process can take up to six weeks if memory serves. There’s quite a few steps that take place in the background, but you’ll be notified anytime your attention/action is required, or when major steps have taken place.

You can ask the Support Team for progress updates at anytime.

OK great thank you for your time in replying 😀 

Hey ​@Sarah14 

Blastoise has given some helpful advice here. I just wanted to add the following topics 😊
 

 

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