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Rank 8
shetland
Rank 8
November 27, 2025
Solved

Unable to log into account on my.ovoenergy.com

  • November 27, 2025
  • 4 replies
  • 278 views

Just now, 9am 27th November 2025, unable to log into account at my.ovoenergy.com

Says:

“Wrong username or password“

Password reset doesn’t work, eg. no email received.

Something broken your end ?

Yes, tried deleting cookies, no difference.

Best answer by shetland

Working now.
 

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 27, 2025

Hi ​@shetland ,

I’d suggest letting Support know! Sounds like they need to dig into this.

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S
Rank 8
shetlandAuthorSolved
Rank 8
November 27, 2025

Working now.
 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    November 28, 2025

    Hey ​@shetland 

     

    Thanks for coming back with that update, I’m glad to hear you were able to get signed in again finally.

     

    If you do ever have any other questions, do pop back to the Forum anytime.😊

    Currently Playing: She's Electric
    R40
    Newcomer
    R40
    Newcomer
    August 11, 2026

    What was the fix? I have exact same issue.

    Rich
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd