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Rank 1
Jianfengyu
Rank 1
Nov 4, 2026 8:14 PM UTC
Question

Unable to access the OVO app

I want to reset my app password. After trying multiple times, it confirms that the password has been saved, but when I return to the app, it keeps showing an error. I'm sure the password is correct. Is there a problem with this app's system?

1 reply

Ben_OVO
Community Manager
Ben_OVO
Community Manager
Nov 5, 2026 8:14 AM UTC

Morning ​@Jianfengyu and a warm welcome to the OVO Forum. I hope you’re well.

 

Sorry to hear of the login issues you're experiencing. Please follow these steps.

 

  • Visit https://my.ovoenergy.com/login
  • Click ‘set up account’
  • Enter your email address when prompted
  • You’ll be sent an email containing a link to set a new password
  • Once you’ve set a new password you should have access to the online account via the web browser
  • Once you have access via the browser, delete and reinstall the OVO app on your phone / tablet
  • Log into the OVO app with the email address and password you’ve just set

 

Please let me know how this goes, and if you have any further issues. If you are still having issues, and are seeing an error message, please can you include a screenshot of the error message in your reply.

 

 

Cheers!

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