Traditional Meter Reading

I'm guessing that this is the meter reading that you gave? I don't think that is possible if the meter is read automatically. i.e. You have a smart meter. If it's a manual reading it's possible you made a mistake with the previous reading. 

Perhaps you could give us more details so we can identify any possible issue. Many thanks for reaching out to us.

Peter

As Peter E says you will need to give us more details for anyone to work out what may have happened.
In particular if you could tell us the following:

• Where are you seeing these readings? On the meter itself or on your billing/account?
• What was the reading last month? If on the billing then was it an estimate or one that you sent in?
• What is the reading this month? If on the billing then Is it an Estimate or one that you sent in?

Without knowing the answers to those questions we are just guessing.

Hey ​@MoiraF 

I’m glad to see a couple of our community members have already stopped by with some useful questions so we can try and help further. 

It’s tricky to tell from what you’ve said so far what might be wrong, if you could answer some of PeterE and Nukecad’s questions that’d be really helpful and we’ll do our best to help you out.