Tesco offer - When will I receive my points?

Hi ​@Seainin1992 ,

Generally, it’s OVO you need to talk to about this one. If you’re struggling, try https://ovoenergy.com/feedback .

Hey ​@Seainin1992 

Sorry to hear about this.

Our Support Team should check a couple of things first, just to make sure you’ve qualified for the offer and the points are due to be applied. If they’ve confirmed this, they would then pass you over to Tesco, as it’s likely to be a Clubcard issue if our team have confirmed you’re eligible and past the 60 days.

If you’ve spoken with our Support Team already, then you should speak with Tesco. You can call them on 0800 951 688. 

Let us know how you get on.

This isn't a one off. I linked mine on 28th November so I'm well over the 60 days and haven't had mine either despite receiving an email from Ovo confirming it. I'm guessing there are a lot of us that haven't had it so I think Ovo should be chasing up Tesco on our behalf. We shouldn't have to chase Tesco for this, Ovo should. OVO made the offer, OVO are responsible for ensuring their offer is carried out.

Hey ​@Belinda5 

I’m sorry you’ve been affected by this too.

If the team have confirmed your eligibility and that they 60 days have passed, there’s nothing further they can do. As Clubcard are responsible for Clubcard points, our support team can neither apply the points or pass your DPA to have them applied by Tesco, that’s why customers would typically have to follow up with Clubcard.

I’ll raise this to the team also as a pattern as they’d want to follow up if there are multiple customers impacted by a specific issue. I’ll pop back here if I have any further updates.

I don't expect you to chase individual applications but you could contact whoever you dealt with at Clubcard to say that you have customers who haven't had their clubcard points for linking their card, ask if there has been a delay and why it hasn't been done.