Switching to a new plan during fixed term contract? Will I face an exit fee?

Fair enough if you are willing to take the risk with what is a fairly new supplier.

After all it's not that long since OVO was the new kid on the block.

Everyone has to start small and hopefully Fuse have done their sums and are not undercharging.

(PS. I'm sure you know that small/new supplies undercharging and so going bust a few years ago is one reason why Standing Charges rose, we are all now paying for their company failures).

Personally I would take some convincing to go with a ‘newbie’ supplier.

Nukecad  I’ll let you know in the future if i’ve dropped a clanger 🤣🤣

Beware OVO customers on a fixed contract.

OVO have screwed up this morning and deducted £100 Exit Fees from your account.

This is an IT glitch connected to their preparation for UK governments price reductions that are coming in  1st April.

OVO say they are aware of affected accounts and will be correcting them.

Thanks for the heads-up,

However I’m on a fixed contract and I’m not seeing any such deduction showing on my account at the moment.

If it was a glitch then presumably it has now been corrected (or isn’t affecting all fixed accounts)?

The £100 was credited back to my account by 12.45 today

Hey ​@spudonhill, 

Thanks for letting us know! I haven't heard anything about this being a widespread issue, so it seems like it might just be affecting a few accounts like yours. I'm really glad you reached out to support and they were able to fix things so quickly. If you have any more questions or need further assistance, just give us a shout 😃

The recent unprecedented fiddling with fixed tariffs at government diktat had suppliers scrabbling around to find workarounds within their existing billing frameworks. OVO decided that the way forward was to determine fixed tariff contracts on 31 March 2026 and start new ones on 1 April 2026. This was probably fair enough as a one-off stop-gap workaround.

However, looking at the special terms and conditions for Extended Fixed tariffs, I see a potential bone of contention:
  

These terms were last modified in August 2025, (I think) long before anyone was thinking about how to vary fixed prices. I suppose it rather depends on what ‘join’ means in this context, and lawyers would no doubt have fun debating that. The man on the Clapham omnibus would, I’m sure, think that the relevant date was that when the current contract started. I suspect, though, that OVO’s legal eagles think otherwise, arguing that they wouldn’t have used ‘join’ to mean ‘enter into a contract.’

My Extended Fixed contract expires later this year, so I’m considering changing to a different OVO fixed tariff while they’re still not totally unmanageable. Will I be charged an early exit fee if there are more than 49 days to go to the end of the current fix?

I am so glad that you have brought this up. How do I find what fixes are available to me now even though there are more than 49 days before the end of my current fix? Many companies do not charge early exit fees if you remain with them and choose a new tariff.

​@Bendog All available tariffs are listed on the Our prices | OVO Energy page. Be sure to use the filters to cut down the number of repetitions.

Yes; the more oppressive regime was, I think, first introduced with the first Extended Fixed tariffs a couple of years ago. It’s good to see that it’s now been relaxed, but I’m just not sure how far OVO’s benevolence stretches. 

Thanks again. Some of the standing charges are eye watering!!!