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Switching to a Economy 7 (two rate) plan - how can I arrange this with OVO?

Forum|Forum|3 years ago
September 6, 2022
82 replies
3886 views

Hello,

Is it currently possible to switch to an economy 7 tariff with OVO? I’m struggling to find any recent information about this as it seems like everything has come to a standstill with the impending October energy price rise.

Thanks.

Best answer by Emmanuelle_OVO

Updated on 12/08/26 by Chris_OVO

Hey @Adamamin,

Welcome to the OVO Online Community!

We don't currently have the capability to change smart meters from Single Rate to Economy 7, or vice versa. If this capability ever becomes available we’ll update the Forum accordingly so that everyone’s aware.

If you have a single-rate meter, you probably won't benefit from an Economy 7 tariff. This tariff offers a cheaper rate for off-peak hours but has a higher rate during peak hours. It is meant for users who use a lot of energy at night, especially those with storage heaters or immersion heaters that run overnight. If you don’t have these types of heaters and mostly use energy during the day, Economy 7 is likely not a good option for you.

If a customer has an Economy 7 meter and is not using enough energy during off peak hours, we can switch them to a single rate plan. This is common when customers have removed their storage heaters.

You can find out more about Economy 7 here:

Show previous replies

Tim_OVO

OVO Forum Legend

Just to be clear. Shell have offered me an economy 7 rate using my existing smart meter - Do I understand correctly that Ovo cannot do this.

Hi @Orchardhouse unless something has changed recently, OVO can't currently do this due to limitations in their billing system. I know that sounds strange.

Yep that’s the one, @Jeffus. I’m told it’s something that will be available as an option very soon. It’s a feature being made by Kaluza (OVO's technology sister company), so it’s tricky to get exact time frames. @Orchardhouse in the meantime I’d shop around for a supplier that can offer you the best two-rate deal. Some offer more than just a simple eco-7 tariff. Octopus have some good options for energy generators able to store their energy. @jason.lewis can vouch for them.

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

Orchardhouse

Newcomer

Thanks for the clarification

David

revanite

Newcomer

Thanks for the clarification

David

A lot of us have moved over to Octopus who also have better SEG for their customers (15p per kWh).

It’s a shame it’s made so difficult as Ovo are losing a lot of customers.

Jeffus

Rank 20

Thanks for the clarification

David

A lot of us have moved over to Octopus who also have better SEG for their customers (15p per kWh).

It’s a shame it’s made so difficult as Ovo are losing a lot of customers.

I suspect it is a loss leader for Octopus. As they are so much higher than other suppliers. But nothing wrong with that.

They have openly admitted in the past that Octopus Go is subsidised.

Not that OVO couldn't prioritise the same of course.

revanite

Newcomer

Thanks for the clarification

David

A lot of us have moved over to Octopus who also have better SEG for their customers (15p per kWh).

It’s a shame it’s made so difficult as Ovo are losing a lot of customers.

I suspect it is a loss leader for Octopus. As they are so much higher than other suppliers. But nothing wrong with that.

They have openly admitted in the past that Octopus Go is subsidised.

Not that OVO couldn't prioritise the same of course.

For sure - I mean more and more people are getting PVs and Batteries, why wouldn’t they want to move over to Octopus who also offer a reasonable E7 tariff (benefit from cheap energy to top up batteries at night). It’s a shame as Ovo is a great company, just less innovative than others it seems?

I doubt it’ll stay at 15p - but still for those of us with these systems it’s a no brainer.

I mean if Ovo had an E7 tariff that was competitive, and even 8p it would make the move less appealing.

Hilary Leggett

Newcomer

In order for my son to rent out his property he had to have a storage heater installed and now need to swap to Economy 7. This is to get the correct energy rating.

We are being told by OVO that this is not possible.

Has anybody else met this problem?