Submitting a meter reading on online account it says "sorry we were unable to submit your meter reading"?

Hey @NanaHouse,

Sorry you’ve had issues with your online account.

There are a few reasons you may not be able to submit your meter readings online. 

If you are getting an error message when you try to submit your reading, it could be that the reading is a lot higher or lower than the previous readings, and as a safety feature the system is therefore trying to prevent large billing errors from occurring. You can check this by tapping meter readings then view reading history. 

I hope this helps! If not, I'd advise getting in touch with our support team and sending them a photo of any error message you are getting, as well as a photograph of the meter and meter reading.

Keep us posted with how you get on!