Good morning @3Phasesupplies,
If you’ve logged a complaint about all this then you should have received a complaints reference number, and should be hearing back from our Complaints team soon. If you haven’t received a complaints reference number, please get back in touch with our Support Team, and ask for the complaint to be logged officially, with a reference number provided. The complaint can then only be closed once you’ve specified you’re happy it’s resolved. You can find our complaints process here.
We don’t have access to your account on the Forum, so you’ll definitely need to speak to the Support Team about this one. If you’re not receiving emails from us to alert you of Direct Debit changes, please check your spam inbox, as we’ll always contact you if it’s going to change. If there’s nothing in spam, then it might be that you haven’t verified the email address.
Please call customer services in this case, and ask them to re-add your email address to the account. Once they’ve done this, you’ll receive an automated email asking you to verify your email address. Following verification, then you should receive automated emails from us going forward.
Please let us know how you get on when you speak to them. If the reads were added historically, but aren’t being added now, then Support should be able to tell you why. Once we have more info as to what is happening with all this, then we can provide further advice.
