Skip to main content
Solved

Received another final bill after already leaving OVO?

  • November 11, 2025
  • 27 replies
  • 599 views
Show first post

27 replies

H
Newcomer
  • Haruchan
  • Newcomer
  • December 2, 2025

Hey ​@Haruchan 

 

As we don’t have access to accounts here at the Forum it can be really tricky to tell where that’s coming from without further information. The Support Team can be contacted via email as well as live chat too, so it doesn’t need to be over the phone. 

 

The final bill should explain where this £5 bill is coming from including the charges and dates this is from, but without seeing this I can’t say what’s caused that. 

 

The timing of the rebill sounds most like a read dispute was raised, hence the discrepancy between your new supplier’s reading and our closing reading. Do you know if they’ve used the correct date to open the new account? 

 

You mentioned the account was closed at the end of April but also that it closed in May, when was the account closed? As I said, with limited information, we can’t say for certain why this has happened but it sounds like there’s a discrepancy in the opening/closing readings and dates that’s caused the change and a rebill. I would have a look for that final bill with the charges on as this will explain where they’ve come from, if you can’t find a copy of the final bill, you can ask the Support Team to supply you with a copy.

 

 

Hi Abby,

 

I understand that you couldn’t access our accounts. I started with other supplier from 02 May and OVO included the charges on 01 May, so they did’nt count any less. The bills they attached with the second final bill (14 Nov) are the same as before, they have also charged the rates corrections, I think I’d just continuing checking with them.

 

Again I sent email to them (hello@ovoenergy.com) on 26 Nov, no reply yet, I’d resent later today.

But thank you for your help

Ben_OVO
Community Manager
Forum|alt.badge.img+4
  • Ben_OVO
  • Community Manager
  • December 3, 2025

​@markrow2 if you’ve switched supplier then this might have been caused by readings not being supplied to, or passed on by, your new supplier.

 

When you switch supplier the new supplier asks for opening reads, which they then send off to the wider Industry for validation. Once the reads are validated, they’re sent to OVO to generate the closing bill. It could be the case that the opening reads used by your new supplier are estimated, or became skewed during the validation process, before being sent back to OVO. I’d recommend checking the opening reads used by your new supplier, as they should be the same as the reads used by us on the closing statement. it could be the case that the reads used by your new supplier are incorrect. If the reads are incorrect with both suppliers, a ‘read dispute’ may need to be raised.

 

If you haven’t switched, and have moved out of the property, then it could be the case that a new tenant has sent incorrect opening readings, which means that we’d final bill you to those readings. If this is what’s happened then I recommend sending in a photo of the final readings, if you have this.

 

Let us know how you get on.

 

 

Powered by the Sun
Terms & ConditionsAccessibility statement

OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.

OVO (S) Gas Limited is part of OVO Group Ltd