My FIT (Feed in Tariff) account was with SSE. I tried to submit my FIT readings in September 2023 but was told my account had been transferred to OVO. I tried to submit my readings to OVO but they said they have no record of my account.
They gave me an email to send my numbers to firstname.lastname@example.org. I sent my numbers and got no reply. I rang OVO again. They said they had no record of my email submission and someone would be in touch with me.
No-ones been in touch with me. My energy account isn’t with OVO so I can’t log into their website.
I need my FIT payment to. balance my budget
Help please. If you have successfully contacted OVO with a similar problem tell me what you did. Or OVO if you’re reading this let me know what to do