No email bill received yet - do I make payment?

My understanding (based on a previous chat with the support team) remains that, while I can pay any amount any time, I do not have to pay the balance until I receive the actual email notification with the bill. Getting in touch with the support team did not clarify the exact reason why I have not received that email last time.

Hey ​@Ovo_user 

I’m sorry to hear you’re still awaiting the email summary of the bill, this is a smaller, simplified version of the bill - exactly the same as the one available to download. I would recommend getting back in touch with the Support Team as, if you can view the bill in your account, that means the bill has been produced and there could just be a technical issue with the email being stuck or an error with the email. 

Without access to accounts here at the Forum it can be tricky to tell what’s causing the email to get stuck, so I’d have the Support Team check this for you. 

If it's past the billing date, and the bill is available for download, that means the bill is available to be paid and if past the date payment date, overdue. However, if the bill isn't available, then there may be a delay or issue with the email that the team might not be aware of.

The Support Team should be able to tell why an email wasn’t sent or if it failed, they can also email you out that most recent bill if you feel that’s necessary - though it will be the same as the one you can view to download in the app. I would also mention, any bill left unpaid will be added onto the next bill and you will have two usage periods to pay for.

Any progress?