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johndebs
Rank 5
January 27, 2026
Solved

My fixed rate plan changed randomly, what can I do?

I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is going on!

Blastoise186
Blastoise186Best Answer
Super User
January 27, 2026

Hi ​@johndebs,

 

Sorry to be a pain, but unfortunately this sounds like an account specific issue of a type that we probably can’t help with via the Forum. I really wish I could, but it’d involve digging into your personal data - which is something OVO considers out of bounds for Forum Volunteers.

 

If you can get in touch with OVO Support, they can dig the logs to see what’s going on.

 

 

Apologies if this isn’t what you wanted to hear, but it’s the only thing I can think of unfortunately.

 

Thanks for understanding

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3 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
January 27, 2026

Hi ​@johndebs,

 

Sorry to be a pain, but unfortunately this sounds like an account specific issue of a type that we probably can’t help with via the Forum. I really wish I could, but it’d involve digging into your personal data - which is something OVO considers out of bounds for Forum Volunteers.

 

If you can get in touch with OVO Support, they can dig the logs to see what’s going on.

 

 

Apologies if this isn’t what you wanted to hear, but it’s the only thing I can think of unfortunately.

 

Thanks for understanding

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 5
    johndebsAuthor
    Rank 5
    January 27, 2026

    Thanks anyway. Have sent them an email.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    January 28, 2026

    Hey ​@johndebs 

     

    Sorry to hear about this, though I’m glad to see Blastoise186 has already stopped by with some helpful advice and that you’ve already sent the team an email.

     

    Blastoise186 is spot on, unfortunately this isn’t something we can directly help with as we don’t have access to accounts here at the Forum but sounds like the Support Team should be able to resolve this fairly easily.

     

    Do let us know how you get on.

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