my bill

Good morning ​@cooper,

I’m sorry to hear of how difficult things are at the moment. If you’re unable to afford your energy bill then we’ll do what we can to support you. We offer payment plans based upon your circumstances, and can give you details for other payment schemes that may be of help to you. You can find out more about the help we offer on our website here, and in these Forum articles:

With regards to your husband, I’d recommend signing up to the Priority Services Register (PSR) if you haven’t already. This is a free service with a number of benefits, including being contacted regarding power cuts by the Network Operator, who’ll also look to get your proeprty back on supply with priority, should there be a power outage. You can find out more, and sign up here. 

hi everytime i phone ovo . all they say is your usage is way too high . so they recommend a man from there company came out and went round house and saw nothing wrong . everytime i chat online to them or phone them all they say is im sorry we

can not give you a payment plan !!! 

ive already signed up to the piorty service .

Hi ​@cooper  I’m sorry to hear of your dilemma.

There is a lot of advice about Energy Debt on the Money Saving Expert site/forum, 

https://www.moneysavingexpert.com/utilities/how-to-get-help-if-you-re-struggling-with-your-energy-bills-/

Including:

Find out how energy firms and others may be able to help you
https://www.moneysavingexpert.com/utilities/how-to-get-help-if-you-re-struggling-with-your-energy-bills-/#hardship

Help for vulnerable households from councils
https://www.moneysavingexpert.com/utilities/how-to-get-help-if-you-re-struggling-with-your-energy-bills-/#householdsupport

Where to go for free one-on-one advice and wider debt help
https://www.moneysavingexpert.com/utilities/how-to-get-help-if-you-re-struggling-with-your-energy-bills-/#advice

Step Change debt charity also have support articles:

See "What can I do if I cannot afford my energy bill?" on this Page:
https://www.stepchange.org/debt-info/gas-and-electricity-arrears.aspx

Also see "Grants and funding to pay for energy bills"
https://www.stepchange.org/debt-info/grants-funding-for-energy-bills.aspx

​@cooper I’m sorry if you’ve been misadvised. We definitely offer payment pans, however this has to be done through our Collections team.

You can sign up online here, and I’d recommend calling the Collections team directly on 0800 069 9831. 

Let us know how you get on.

link does not work . 

when you say payment plans what i can afford ? a lady spoke to me yesterday from ovo and still said no payment plans. very confusing.

​@Ben_OVO  ​@cooper 

Please note the “We are not acceptinng payment support requests online right now” box at the top of that link.

App:

Web Portal:

Thanks ​@Nukecad, that must have been put in place yesterday.

​@cooper please call the number I’ve given you between 9am - 5pm today or tomorrow, they should be able to get a payment plan set up.