Meter readings not updating account balance

I should add I have sent 2 emails about this to hello@ but so far have had only auto acknowledgements.

Hi @madhouse ,

You’ll get faster service if you use Live Chat via https://help.ovoenergy.com . OVO doesn’t accept meter readings via email.

Thanks, but I posted my meter readings through the online portal. My emails were follow-ups querying the lack of update, and then their subsequent lack of response.

I visit the forum a lot as one of the regular posters

I haven't seen anyone post a similar issue.

Given no one on the forum can access your account you best options are live chat, phone or a direct message via the ovo twitter or Facebook page. Unlike this forum, there are ovo staff on the twitter or Facebook page who can access your account.

https://help.ovoenergy.com/#contact_us_container

https://wwdata:image/gif;base64,R0lGODlhAQABAPABAP///wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw==w.facebook.com/ovoenergy

You are unlikely to get a quick reply to any emails from ovo, so personally I wouldn't use that method. Of course up to you. OVO removed the email address from their main contact page a long time ago

https://help.ovoenergy.com/#contact_us_container

Thanks for that. I don’t use Facebook or Twitter. I never see the livechat option on the website. The chatbot us useless. I expect Ovo to reply to my emails, as they have in the past. Or I will have to escalate to (another) complaint. However, my main problem is not only with Ovo’s lack of customer service, but mainly with the fact that my account has not been updated following my meter readings.

Correction

Have just seen the livechat button is operating. Will try that.

If you use the keyword “Agent” the chatbot will directly go to putting you through to someone. It does the security questions upfront purely to speed up security checks and get you routed to the right place. But after that, a human will take over.

If you post how you get on  I am sure it will help other customers 

Hey @madhouse,

Sorry for the experience you’ve had, is this sorted now? Did you manage to get through on Chat?

Not sorted. I spent about 45 mins on the live chat but the best the agent could offer was to get billing to review and send me a fresh bill., which would take several days. But I haven’t had a bill! And my account has still not been updated with the readings I provided on July 8, and now when I click through to “current billing period” I can’t access it but get an alert saying something like “there’s a problem blah blah”. I’ve raised a complaint.