Is there an email contact address to resolve complaint?

Thank you Blastoise for your quick reply, which is appreciated.

I have sent information (photo of the gas meter with serial no. and reading) to hello@ovoenergy.com. I will continue to send to this address summarising any phone/webchat conversations - I just want things to be on the record.

Thanks for the reminder about complaints@ovoenergy.com. During the second call, made earlier this week, the person I spoke to requested that the team dealing with my case update me and so I will leave it for a while to see what happens in this regard and in the meantime, try to be patient.

Thanks again.

PH

Actually, you shouldn’t use the hello email address for that stuff. All phone and webchat conversations are logged anyway and you won’t get any response if you send meter readings to it - those need to go via Self-Service, or via phone or webchat.

If you really want webchat conversations to be logged accurately on your end, then your best bet is probably to use OBS Studio and have it record the screen during a session.

Meter readings sent via email explicitly land in a “bucket” that won’t be responded to because it takes too long to pick them up.

Thanks for the clarification Blastoise. I was specifically requested to send a photo of the meter to the hello email address which I did.

But as you rightly say I will send monthly meter readings via my account.

Thanks for info about OBS Studio- will investigate, but it's reassuring that webchats are logged as I thought they disappeared into the ether.

Thank you for your help and have a nice weekend 

PH