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1220charlee
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January 17, 2024
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Incorrect billing - is my old imperial gas meter being read incorrectly?

  • January 17, 2024
  • 21 replies
  • 1556 views

I recently submitted a gas meter reading, only to get hit with a £650 bill. At first, it appeared to be because OVO had estimated the wrong gas meter reading when I moved into this house 6 weeks ago, but now I gave them the correct meter readings from move in day, and yet my balance is still way high. I did all my own calculations using the standard conversion methods, and my gas bill should be £206 but they’ve actually billed me £552 since 27 Nov. Crazy.

Thing is, I have a very old (90s) imperial meter that measures in cubic feet (not even x100 cubic feet!). It’s a relic haha! When I check my bill, the reading I gave them shows on there as 914.000. The reading I actually gave them was 0914. Can somebody who knows more about how they deal with old imperial meters confirm that this is a correct read as it should appear on the bill? Or have they somehow messed up my billing by thinking I’ve got a newer meter? I was due to have one installed but they couldn’t do it on the day.

I can’t think of any other reason why OVO would think that I - very frugal with energy, living in a fully double glazed, small four bed terraced house - would be using 6,920kWh of gas in 7 weeks. 😆😱😭 Help!

 

ETA:  My meter reading on move in day was 0839, and is now 0914. That’s 75 units used. If anyone fancies checking my maths, that works out to about 241kWh - NOT 6,920kWh.

Best answer by BPLightlog

Updated on 04/09/25 by Ben_OVO

The calculations below can be found on every gas statement we send you. Your statements can be downloaded via your online account or app by following this guide:

 

 

If you’ve got an old imperial gas meter then we’d recommend getting it swapped out for a smart meter which will send your reads to us automatically. The appointment will be free of charge, and it’s likely that your gas meter may be nearing the end of its certification (see below).

 

 

That meter has been around the block .. it does need updating. 
As it’s reading in cu ft then don’t forget there’s an additional multiplier (x 2.83) when doing the calculation. 
From your picture, 0914 (or 914) is a correct reading as you ignore the red digits. 
I can’t quite tell which starting reading is being used but here’s the calculation 

 

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Evaaa
Newcomer
September 12, 2025

Do you mind updating if you were able to fix it..I am at the same issue with edf now?! They calculate as 100 of ft instead of just ft? I have the same metter typer as yours! 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

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