Updated on 28/07/26 by Abby_OVO
Hey @Dale12,
I’m really sorry for your loss, this sounds like a very stressful situation to be in.
We’ll keep supplying the energy supply to the property unless you tell us otherwise. We’ll either transfer the account into a spouse/partner’s name, close the account if the estate is no longer responsible for the property or we'll keep the account running in the name of “The Executors of”. Once the property has sold or the keys have been handed back, please let us know the date and any final meter readings. We’ll send you a final statement within 4 weeks of closing the account. You can find more detail on the full process here, depending on the route you end up taking.
We appreciate that calling us might not be something you want to do right now so instead, you can follow this link to fill out an online form. You can also contact our dedicated team by sending an email to bereavement@ovoenergy.com or via webchat.
If you would like to speak with one of the team on the phone, you can call 0330 175 9683 Monday - Friday from 9am to 5pm.
We’ve also got a helpful topic on the things we can do to help in the event of a Bereavement, see that below:
