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I've had 2 emails about my direct debit both of different amounts for the same account. How can I find out which ones correct?

  • April 14, 2025
  • 6 replies
  • 129 views
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I've had 2 emails about a direct debit both of different amounts for the same account. How can I find out which ones correct?

Best answer by Ben_OVO

Updated on 29/08/25 by Emmanuelle_OVO:

Hi ​@simongreen2 and a warm welcome to the OVO Forum!

 

Did you manage to get in touch with our Support Team following ​@Blastoise186’s advice?

 

I’d also suggest two things here. Firstly, you could log into your online banking to see what your Direct Debit is currently set as with OVO. Secondly, you can log into your online account or app, and you’ll be able to see your Direct Debit amount that way. You can manage your Direct Debit online, and here’s some guides to help you do that:

 

 

I hope this helps!

6 replies

Blastoise186
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • April 14, 2025

Evening ​@simongreen2 ,

For that… OVO Support should be able to clarify.

Try Live Chat via https://ovoenergy.com/help or 0330 303 5063.

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  • simongreen2
  • Author
  • Carbon Cutter*
  • April 14, 2025

Thanks I'll try that when they're open tomorrow 

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • Answer
  • April 15, 2025

Updated on 29/08/25 by Emmanuelle_OVO:

Hi ​@simongreen2 and a warm welcome to the OVO Forum!

 

Did you manage to get in touch with our Support Team following ​@Blastoise186’s advice?

 

I’d also suggest two things here. Firstly, you could log into your online banking to see what your Direct Debit is currently set as with OVO. Secondly, you can log into your online account or app, and you’ll be able to see your Direct Debit amount that way. You can manage your Direct Debit online, and here’s some guides to help you do that:

 

 

I hope this helps!

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Abby_OVO
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  • simongreen2
  • Author
  • Carbon Cutter*
  • April 15, 2025

I've been in work so far. Will do Thursday.

the app says a figure but I'm changing to a different tariff.

the emails say the same figure I'm paying now plus another email with a different figure.

but both emails say this is your new figure!

So it's confusing, will message Thursday as I get home after they have closed.

 

will let you know, thanks 

Ben_OVO
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  • simongreen2
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  • April 17, 2025

All sorted thanks 

told me my new payment which is different to both emails 😂

Abby_OVO
Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • April 18, 2025

Hey ​@simongreen2 

 

Sorry for any confusion caused with that, but I’m glad to hear you got it sorted with the team.

 

Feel free to pop back anytime if you’ve ever got any other questions.😊

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