I submitted a reading incorrectly. How do I amend this?

The meter readings submitted went on the wrong accounts.  The Heating meter reading went on the Anytime and the Anytime went on the Heating.  The net result is a £18k bill.  Now I have been trying for 2 days to get this sorted out.  I am a 91 year old vulnerable woman who lives on her own and I am worried sick.  My son phoned on 2nd Jan and was told they would sort it out.  Still nothing.  To prevent this happening again I am moving to smart meters.  However the press is filled with issues around that.  How can I get this resolved, I am not sleeping and it is effecting my health.  It does not seem like a difficult thing to do but seems to be outside the capability to resolve.  

Hi @Doris Thomson ,

I’m asking for advice backstage on your main issue. However, those issues in the press are often not well founded or paint the wrong picture. There’s a very good website called SmartMe which we use as one of our sources here: https://smartme.co.uk .

Feel free to use that to get a more balanced view.

Sorry to hear this @Doris Thomson, I’ll ask Forum_Support to be in touch.

Please keep an eye on your private messages. 

Hi,

 I currently pay £120 per month for electricity and this more than covers it. I manually submit my meter reading online.

I received an email saying I was in debt (by a lot) and quoted my last reading figures- which were not the ones I put in, every number out of all the digits, barring the first was incorrect.

The reading stated on my account on 25th March is actually still 520 units above what I have used up till today (almost a month ago).

How do I contact OVO to tell them not to put my direct debit up?

Also they still estomate an old storage heater meter which has never been used, heaters removed when I moved in and air source heat pump installed. The reading on this has never changed.

Hi @jud Clark ,

The fastest way is via Live Chat at https://ovoenergy.com/help.

If you don’t already have one, I would highly advise getting a Smart Meter installed as this will often eliminate such issues. You can do this via https://smart-booking.ovoenergy.com or while on the Live Chat about your issue.

Thanks for message above, I did use that function and after a bit of messaging was told it was not my error, it was a meter readers error- just around 700 units too high!

I have asked for a smart meter several times but every time put in details, its denied. Don’t know why.

Got some photos of the current meter setup? If you post them here in your next reply, I might be able to identify any blockers.