I submitted a reading incorrectly. How do I amend this?

I think you can just input the correct reading if it’s still in the same day.. up till midnight. 

I live overseas 6 months of the year in Tenerife. I will be here until late May 2023.

This has happened every year (bar one year) since 2016.

I leave connected only a small pond pump, a cctv system and an outside light in my old telephone box.

I use more or less 400 units every quarter/3 months every time.

My neighbour, as always, reads my meters twice while I am away. This time my meter is showing a usage of 10881 units since 15 Nov 2022 which equates to many thousands of pounds. I left the UK on 24 Nov 2022 and my house remains empty. Not even the heating is left on.

Obviously there is a serious discrpency resulting in my immediate call to OVO.

They have instructed a new meter is to be installed in about 3 weeks time. My neighbour will give the engineer access.

However at no point did they ease my mind over the overreading issue or even mention it further apart from taking the current reading at the onset. I have this nasty feeling I am going to get a massive bill of £7000+ and menacing no reply texts and menacing no reply emails very soon (and probably letters because they will miss that I am still away and will continue to be for several months).

How can I prevent this??

Thank you for any replies……   RW.

@Tenerifeisgreat

Good advice from @BPLightlog

You haven't got long, so you need to think about whether you want to pay for and arrange a Meter Accuracy Test before your smart meter is installed else it will all be too late and more difficult to get any resolution with the meter gone.

Unless OVO has agreed something else in writing about your bills? Perhaps ask for that? 

Thanks gents.  I have asked my neighbour to take a fresh reading asap. The last one was 4 days ago. 

This should show abnormal consumption and if so I will ask him to take regular photographed readings every few days until they fit the new meter.

I have also asked him to ‘feel’ for any heat.

My bills are all similar for the overseas winter periods which could be considered as evidence.

I will consider a meter test pending the readings.

I do not think this will be settled easily without the forthcoming hassle of having to defend myself.

I suppose it is a classic ‘it is what it is’ scenario.

Thank goodness I am not on direct debit.

That’s also why we recommend killing the power to the entire property via the fusebox when doing the test. Because then it guarantees that absolutely nothing can interfere… And also proves whether it was just some other thing guzzling tons of power.

Yeah, I’d agree with that as well. My entire flat only uses something like £300 a year in go juice but realistically speaking…

I don’t even think an EV Charger, Storage Heaters, Heat Pump and Tepeo ZEB all running at once could even come close to what you’re seeing. Either that, or they’d blow the 100A Service Fuse to your property - and the DNO wouldn’t be too happy about having to replace that either...

Sorry everbody for an innocent mistake made by my neighbour.

Following advice given here I asked him to start taking regular readings.

He was aware of the discrepency and assured me from the pic he took that the reading was correct.

On his next visit he gave me the expected figure of around 400 units more and realised his original pic, due to flash distortion created an optical illusion.

It was very reassuring that there are people out there eager to help and I thank you all for your contributions.

All the best.    

Hello Everyone I dont know what happen with this OVO but im so disappointed  im all day away from home for work and they owe me 50 pounds gas.. A while ago I saw that I have to pay 3285 pounds.  Do you think something went wrong?

Thank you for answer me..I make mistake when I send the Gas reading..was 00404 and I put 4773 🤣. I hope now to fix it and to dont pay 3000 pound.

Hello again guys no one answer me the phone is always close and I try to message them and still nk one answer..honestly I never see this again before from one so big company.

I entered a gas meter reading 30th March, after putting it in and seeing how much the gas bill had gone up! I had a terrible shock!! it was a over a £1000.00 more ? then i realised I had enterd a digit wrong. Got straight onto ovo, explained they asked for a new reading 31st March, which I did, and a photo of the meter. 

So thinking everything would be sorted and adjusted whin a day or two, NO not the case, after several calls and Whatsapp chats, this is still not rectified, almost a month later. Because it has gone to the billing ops!! who have to agree on the mistake and new reading.

This is plain disgusting, dragging on too long!!

I believe a *Edited by Mod* is head of billing. Maybe she would like to contact me and discuss this terrible service I`m having. Let alone the stress it is causing, unexceptable to have to be put through this.

Another reason to get a smart meter?

Thank you that's good to know.