The meter readings submitted went on the wrong accounts.  The Heating meter reading went on the Anytime and the Anytime went on the Heating.  The net result is a £18k bill.  Now I have been trying for 2 days to get this sorted out.  I am a 91 year old vulnerable woman who lives on her own and I am worried sick.  My son phoned on 2nd Jan and was told they would sort it out.  Still nothing.  To prevent this happening again I am moving to smart meters.  However the press is filled with issues around that.  How can I get this resolved, I am not sleeping and it is effecting my health.  It does not seem like a difficult thing to do but seems to be outside the capability to resolve.  

Hi @Doris Thomson ,

I’m asking for advice backstage on your main issue. However, those issues in the press are often not well founded or paint the wrong picture. There’s a very good website called SmartMe which we use as one of our sources here: https://smartme.co.uk .

Feel free to use that to get a more balanced view.

Sorry to hear this @Doris Thomson, I’ll ask Forum_Support to be in touch.

Please keep an eye on your private messages.