I have a dumb Prepay Meter but have been moved onto a Pay Monthly account

That's an odd thing to happen.

Is the prepayment meter still taking the usage and standing charge every day? Or is it now saying that there is a constant credit balance?

One more question jst to check something - is there still a display on the meter itself? (I assume that there is if you have topped up).

If it's gone blank (following a power cut) then that would help explain what has hapoened.

 oops that double posted for some reason.

Thanks for the reply. The prepayment meter is still taking money off for gas, so I’m effectively paying twice for it - once for the monthly and once for prepay. There hasn’t been any power cuts and the prepay meter is working fine. The plan is currently estimating my bill, but it doesn’t need to. as I have a paid card. I’m really at my wits end, and the chatbot is no held. 

Hey ​@DGan1x 

Have you managed to get any further forward with this?

I’d recommend contacting the Support Team to look into this, as we don’t have access to accounts here at the Forum, it can be tricky to tell sometimes exactly what’s going on in some cases. This sounds like something with the account(s). 

They should be able to confirm what mode the meter is in, if you should be paying as you go or what’s happened and fix the fact you’re paying twice.