Updated on 16/06/26 by Ben_OVO
If you’re supplied by OVO and are moving to a new home, you can complete the move out process via your online account . We’ve run through the process in detail below.
Step 1
On the homepage click on the ‘Moving home’ menu option to the left:
You should now see this screen,
Step 2
If your moving date falls within the next 28 days, or you’ve already moved, put your moving date in the day, month and year fields. You’ll then need to enter your postcode and click ‘find address to enter your new address. We need this so we can send you your final bill, and also offer to supply your new home.
Step 3
You should then be greeted with a confirmation screen:
This screen will also give you the option to change the move date or cancel the move if you need.
If your move out date changes, and you’re unable to complete this process online, reach out to our Support Team to make sure we can get everything tidied up.
Please be aware that the mobile phone images shown above are what you’d see when using your online account via your device’s internet browser.
If you’re a Pay As You Go customer, check out the topic below:
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