How to request a refund on the OVO app
Updated on 16/06/26 by Ben_OVO
You can request a refund of some of this credit yourself through the OVO app (download for Android or iOS).
Step 1
Click the ‘Bills’ tab at the bottom of the Homepage
On the ‘Bills’ page scroll to the right in the green bar and selec ‘Request a refund’.
Step 2
You’ll be taken to this page, where you’ll be able to see your Current balance, your maximum refund amount and the minimum refund amount;
You can enter your requested amount in the ‘Refund amount (£)’ box, up to a maximum of £500 (making sure there’s still at least three Direct Debit amounts remaining in credit), and select ‘Request a refund’ when you’re ready.
Step 3
Once you’ve confirmed the amount you wish to have refunded. If successful you’ll see this confirmation page with details about that refund
If not you’ll see this page,
Similarly, if you’ve already requested a refund you’ll be greeted with this notice;
When asking for a refund, you’ll need to have submitted actual meter readings within the last 28 days. If you haven’t submitted regular readings, you’ll see the screen below. Click on ‘send a meter reading’ and you’ll be taken to the correct page to do that. Once you’ve sent a reading, you’ll be able to request a refund. (You might need to wait 24 / 48 hours for your account balance to update before the refund can be requested).
If you’d like more credit refunded you can contact our Support Team who can initiate refunds up to £2,000, however if the refund is over £599, we will need to check the account has been billed to smart or actual meter reads and request photos of the meter(s).
