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Slav_K
Rank 1
June 9, 2019
Solved

How does OVO update my gas meter serial number on the National Database?

  • June 9, 2019
  • 32 replies
  • 13686 views

Hello,

I have just moved to a house where OVO provides the energy to and I have a problem.

I need to ask OVO to update the records in national gas meter database.

My gas meter serial number (MSN) is not added to the database.

Only the current gas provider can update it.

How can I have it sorted out and how long would it take?

Thank you,
Slav

Best answer by Transparent

Updated on 2/09/26 by Ben_OVO

Sorry to hear there’s missing meter details on your new home’s listing on the gas National Database. Whilst this shouldn’t affect your supply, it’s important to get this updated to make sure you’re charged correctly and can easily switch suppliers.

 

As you’ve just moved in you’ll need to set up an account with us, you can do this here or by contacting our Support Team.


Once you’ve got an account setup you’ll need to send us a photo of your meter showing the meter serial number (a series of letters and numbers shown on the front of the meter). We can check this serial number against the info listed for your address on the National Database.

 

If the meter serial number is different to the one registered we may also request a photo of the large yellow sticker placed somewhere close to your meter -  this shows information about when the meter was installed and the previous meter details.


If we do need to update your details on the National Database we’ll make the request to have this done. This takes around 2-4 weeks to be completed. 

32 replies

Show previous replies
Newcomer
Evolang97
Newcomer
December 20, 2024

Finally some people with common sense!

I requested the change in November but it seems OVO were intent on dragging their heels to make me rack up as much of a bill with them as possible. 

However, since November, nobody thought to tell me that once it's requested it's not something that is in their hands.

This would have gone a lot smoother if someone had actually thought to tell me that key piece of information. 

 

My electricity meter is registered to the incorrect address.

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
December 23, 2024

Please be aware that as this relies on the actions of a third party (the national database), unfortunately we’re unable to speed this process up, however it might be worth contacting your prospective supplier to check whether they are able to request your switch without needing an update to your address listing.

As it’s been longer than the 2 to 4 week timeframe. I’d advise chasing this up with our support team ​@Evolang97 
 

 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd