How does OVO update my gas meter serial number on the National Database?

Sorry to hear there’s missing meter details on your new home’s listing on the National Gas Database. Whilst this shouldn’t affect your supply, it’s important to get this updated to make sure you’re charged correctly and can easily switch suppliers.

As you’ve just moved in you’ll need to set up an account with us, you can do this here or by contacting our Support Team.

Once you’ve got an account setup you’ll need to send us a photo of your meter showing the meter serial number (which is a long series of letters and numbers shown somewhere on the front of the meter). We can check this serial number against the information we have registered and those listed for your address on the National Gas Database. If the meter serial number is different to the one we have registered we may also request a photo of the large yellow sticker placed somewhere close to your meter -  this shows information about when the meter was installed and the previous meter details so we can make sure we get the right information updated, so it might be worth capturing both photos now. 

If we do need to update your details on the National Database we’ll then make the request to have this done - it will take around 2-4 weeks for this to be completed.