How do I get an unused 1980's off-peak meter removed?

Thanks for the update, finally something positive to look forward to! 👍

Just to add to what Blastoise has said here. As part of the RTS Project development, we are really happy to share with you our progress:

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. 

We will continue to update you on our progress 

That is good news for RTS customers

However mine IS NOT RTS, it is a very old mechanical timer version which according to the DNO engineer is very easy to update to a single meter and tariff.

Despite mentioning this time and time again I am getting nowhere!

Hi @MT_OVO24,

I’m really sorry about this. I understand your frustration.

This is now with our Forum_Support team who would be looking into this for you. They’d let you know as soon as there is an update.

Thank you Shads. This is welcome news. I hope this information will be made widely known.  Those of us stuck with THTC wait with bated breath. 

Just an update

Still no further forward, I had a DM which still states that they can’t do anything because of RTS.

Despite telling them that it is not RTS it’s a mechanical version installed in 1970 or 1971 when the house was built. This has also been confirmed by the visiting DNO engineer.

Installation of RTS did not begin to be installed until the 1980s 

The instructions from the DNO are:-

The supplier needs to remove the meter and send flows advising, break the relationship between the mpans and then send a D0132 logical disconnection request.

This seems straight forward to me.

Other suppliers are already offering to do it, this is from a competitors website

How do I get my Economy 7 meter removed?
We can only remove Economy 7, 9 or 10 meters if they are not part of your electrical heating system. We'll charge you £80 to remove your meter; you'll need to pay this before we can confirm your appointment. Once the meter is removed your Distribution Network can disconnect the service.

Hey @MT_OVO24,

I’m sorry you’ve had a frustrating experience,

If your meters aren’t RTS then we should be able to remove the redundant meter if an electrician has proven that there are no appliances attached to the redundant meter. 

These topics may be helpful: 

 

As per the initial photo and my repeated comments in this thread and to staff I have spoken to on the phone there aren’t any fuses in that side of the supply as gas central heating was installed in the 1980’s so the off peak side hasn’t been used since then.

The meter reading hasn’t changed since the 1980s.

Latest reply :-

‘We can raise the case for logical disconnection and they can send the forms and flows to show it as de-energised on the national database and our system. This process does break the relationship between the MPANs, it's the next step we can't do at the moment, which is completely removing the secondary meter information from the account. We can make it show as removed on the system but not remove it from the account as yet

They would recommend waiting and doing all of it at once when we're able to fully remove the meter from the account, rather than remove the meter now but still have to wait to remove it from the account.’

We are having the house rewired and a new consumer unit installed (so the off peak side will only be connected to a henley block) so after that is done we will be moving supplier as we need a smart meter to get better tariffs for our ev.

OVO can do the job but because it leaves a non existant meter on the software they don’t want to. There must be a system to follow when a property is demolished and that meter disappears.

Hi @MT_OVO24,

It’s good to hear that you’ve managed to get some sort of update about this. I understand it may not have been the answer you’d have wanted, I’m sorry about this.

Keep us updated on whether you decide to go ahead and get the meter removed.