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How do I change the name on my OVO account?

D
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Hi - I have an OVO account for dual fuel pay monthly, but recently got divorced. I'd like to change my name back to my maiden name, how can I do this?
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Best answer by Tim_OVO 11 April 2017, 12:13

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Tim_OVO
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Userlevel 7

Updated on 22/04/22 by Jess_OVO

 

Thanks for getting in touch about updating the surname that we’ve got registered to your OVO account. In order to get this changed you’d need to speak to the Support Team. This isn’t something you can do on your online account or OVO app (download for Android or iOS).

 

Once the team has checked a few security details they’ll be able to get this updated, you’ll then see your chosen surname appearing on your statements and online account.



If you also need to update your email address or contact number, you can make these changes yourself on the ‘profile’ page of your online account,

 

Exact appearance may vary
 
 
 
Hope this helps! :slight_smile:
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
N
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Hi, I recently signed up to ovo for my electric and gas. I signed up over the phone after recieving a telemarketing call. Everything was set up correctly but the guy who I was dealing with has not put my correct surname or phone number on my account, how do I rectify this? Thanks
Tim_OVO
Rank
Userlevel 7
Hi, I recently signed up to ovo for my electric and gas. I signed up over the phone after recieving a telemarketing call. Everything was set up correctly but the guy who I was dealing with has not put my correct surname or phone number on my account, how do I rectify this? Thanks

Thanks for posting @Nigetonka89

I've moved this query to another topic on the same thing - check out the 'best answer' near the top. In short, I'll need your account number, DoB and the name as it appears on that welcome letter via a PM. I can then get this amended. I'l PM you now to get this started.

Tim
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
L
Rank
Need too change my last name back over to my maiden name
mandy irene
Rank
Hi I recently got married and need to change my name with you. How you I do this please?
Tim_OVO
Rank
Userlevel 7
Need too change my last name back over to my maiden name

Hi I recently got married and need to change my name with you. How you I do this please?

Hi @Lpdg1981 @mandy irene - check out the best answer for how to get this name changed.

^Tim
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
N
Rank
Hello forum,how can i change the names on bills?
Mw2870
Rank
Userlevel 5
Does this FAQ help at all:
https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/statements/can-i-add-someone-to-my-account.html
A
Rank
Hello,

I have tried searching on the website for a way to change my name but can only see options to update email & other details, but not my name.

Please can you advise?
Many Thanks
A
I've moved your query over here, @AScott35

Check out the best answer at the top for info on what to do next!

Cheers,
Emma
A
Rank

Need too change my last name back over to my maiden name
Hi I recently got married and need to change my name with you. How you I do this please?Hi @Lpdg1981 @mandy irene - check out the best answer for how to get this name changed.

^Tim


Hi Tim

The best answer appears to be to contact you to change my name. Is this correct?

Thanks

Katie
Eva_OVO
Rank
Userlevel 5
That's right, @anonymous! 😀
My friend told me how electricity is measured and I was like Watt!

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