How to submit a SAR
Best answer by Firedog
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Userlevel 7
- Plan Zero Hero
- 1068 replies
-
16 August 2023
- Answer
You’ll find instructions on the Privacy Policy page, which gives a link to this form: Privacy Web Form (onetrust.com)
Having made 2 subject access requests to get the 30minute data, and both times receiving just the daily totals, I’m starting this thread in the hope to get a response from someone from OVO.
I have asked twice for the 30minute readings for both the Gas and Electricity meters, between the 4th of February 2022 and the 5th of October 2023.
Both times I have responded saying that only daily totals have been supplied and not the 30minute readings as requested. All I get in response is an automated email saying sorry we are terribly busy and wont be able to respond for 3-6months. But you have responded, you didn't do what I asked, TWICE!
Why is OVO not supplying the data as requested?
Is the following unclear?:
“I am requesting 30 minute smart readings for both gas and electricity, from the 4th February 2022 until the 5th of October 2023. It's very very simple to understand this request. Not full day readings as you have sent twice, I request the 30 minute interval readings.“
OVO forum moderators, please help resolve.
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Userlevel 7
+2
- Plan Zero Hero
- 2667 replies
-
16 January 2024
HiÂ
I don't work for ovo, I am just a customer like you.
OVO moderators read all the posts but don't respond to them all as this is primarily a forum where customers help each other.
If you haven't already you could put in a complaintÂ
https://www.ovoenergy.com/feedback
You can also contact the OVO CEO Team on the feedback page aboveÂ
Or
Raise the issue with the ICO
Out of curiosity can you see the readings on your ovo account or on any of the 3rd party sites, for example
https://www.n3rgy.com/consumer/
https://energy.guylipman.com/sm/getstarting
If you haven't got an IHD you can use your credit card for verification with Loop for example. That way you can at least see if the 3rd parties can see your 30 min readings.
If ovo haven't got the data in their system, the maximum they can go back is 13 months as the data is deleted on the meters. Also OVO can’t see your data when you were with another supplier.
You can check the status of your smart meter here
https://smartmetercheck.citizensadvice.org.uk/
If you have a SMETS2 meter or a SMETS1 meter migrated to the DCC you can buy an IHD here for exampleÂ
Just make sure you buy the correct one depending on your meter
Not ideal, but I assume you know you can download a days worth 30min data on the ovo app under the usage tab
Â
Userlevel 7
- Plan Zero Hero
- 1068 replies
-
16 January 2024
I have asked twice for the 30minute readings for both the Gas and Electricity meters, between the 4th of February 2022 and the 5th of October 2023.
Â
SARs are for data held by the holder for the subject. If OVO don’t hold these data, there’s nothing to be returned.
It seems that if half-hourly data aren’t received by OVO when they’re polled for from DCC, they don’t try again later. If you can’t see them online, OVO haven’t got them and can’t send them to you in response to an SAR. The horse you’re flogging is dead, I’m afraid.
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