High estimated bills but the property is empty?

Hi @Daisyf65 not sure I can help much as no one here has access to your account as this is a public forum. 
I would just suggest that you make sure you have meter readings from the previous meter and also ask if the new smart meter is giving readings which should prevent estimates being used. 
You probably already have the support link and there’s chat too

https://help.ovoenergy.com/

Thank you - I was trying to find out if there was anyone at Ovo I could have a conversation with really if anyone had success rather than emailing.  They are refusing to accept the meter readings and the chap that fitted the smart meter took a final reading and photos of the old one so they should at least accept that. They have already increased our monthly payments once after saying they would put a hold on it and now they want to increase it threefold. I just find it incredibly frustrating that I speak to a different person each time and there’s no way I owe so much money. Thanks for the link. 

Hi Emmanuelle thank you for your reply. 
the main issue here is that we bought the property last February and it was more or less empty for months after that (holiday home)and we have been charged high rates on estimated readings. We had a manual meter and the reading we gave was not accepted despite sending photos.

To try and sort this we have now had a smart meter fitted but this doesn’t stop the fact we are being incorrectly charged £100’s for the months it was empty and no one is listening to me to correct the usage. Where has the readings gone that the smart meter engineer took as he also wrote notes to help us out proving we aren’t lying which is what I feel I am being accused of. 
I also spoke to your collections dept after they assigned me a case no to stop the direct debit increasing until this was looked into- it didn’t make any difference and it was increased anyway. The person dealing with the case didn’t even reply to me. I am getting extremely stressed with all these issues!

Hey @Daisyf65,

Sorry for the issues you’re having,

The engineer would have taken a photo of the removal reading from the old meter and will send that to us in the job report. The removal reading will also appear on the yellow/white sticker on the new smart meter, this will show evidence of your low usage. 

I can understand why you would be finding this a stressful situation, so I’ll ask Forum_Support to reach out. Please keep an eye on your private messages. 

Hope this helps. 

I have called OVO , explained at great length that my house is unoccupied whilst I am working abroad…...hence NO electricity used, NO meter reading possible, NO smart meter installment possible in my absence. Paid (under pressure) over the phone a ridiculous bill...and am now faced with another one. Help anybody ?????Thanks in advance.

Hi,

The best advice I can give in this scenario is to see if a neighbour can grab a meter reading on your behalf and help you submit it. Unfortunately, there’s not much else I can think of right now.

If you have trouble paying, please call 0800 069 9831.

Hi,

Thanks for your suggestion but no neighbour has keys (they keep changing).

Calling is like rowing around the world ...endless, with, ultimately, no solution.

I am furious with this on-going situation.

The other way to get in touch is via Live Chat https://ovoenergy.com/help .

Hey @JLH,

I appreciate this is a frustrating situation,

Unless you submit a meter reading your statements will be estimated, when you’re back in the UK I’d advise getting a smart meter installed. 

In the ,meantime you can continue submitting the last meter reading you took before you left the property (presuming everything is off). That way you’ll only be billed standing charge. 

Either way, when you do submit an actual reading your account will be re-calculated and credited and you won’t have lost out financially.