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Bendog
Rank 12
March 19, 2026
Solved

Government levy fixed rate changes now showing on online account?

  • March 19, 2026
  • 51 replies
  • 963 views

I noticed on my Plan Page of my online account that some changes have been made. I understand WHY they have been made, but I have not had any input on these changes.

“Thanks for staying with us” is a bit presumptuous when I have a) not received any details about this new One Year Fixed Rate Plan which is going to start on April 1st and b) not been asked to accept the changes. 

The Fixed Rate Plan I did accept was due to end on August 6th 2026. 

I am surprised this has been done before any details have been received by me.

 

 

    Best answer by Abby_OVO

    Updated on 02/04/26 by Ben_OVO

    Hey ​@Bendog 

     

    This change is part of the government levy changes, and will have no impact change to the end date of the fixed contract you agreed to and is not being cancelled early.

     

    The current rates you pay will change as of 1 April, the teams are currently working in the background to make sure everyone’s correct, new rates are ready to be applied from 1 April which means we do have to change the contract, so we can queue up the new rates with the discount, which will have your original end date applied. You’ll receive an email or letter soon explaining more about including terms and contract end date which will remain the same as before.

     

    Sorry for any confusion this may have caused, I hope this helps clear that up.

    You can find out more about the Government levy on our website here, and in this previous Forum topic:

     

     

    51 replies

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    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    April 15, 2026

    ​@Bendog thanks for this - fair difference between this year and last year!

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