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Gail Heath
Rank 1
December 24, 2022
Solved

Gas supply turned off by Cadent due to leak?

  • December 24, 2022
  • 23 replies
  • 2438 views

Hi I'm originally an SSE customer. My gas was turned off yesterday due to leak. 

I'm without heating, hot water and stove.

At the earliest when can you fix the gas smart meter?

 

Best answer by Blastoise186

Updated on 15/08/25 by Abby_OVO

 

Gas emergency

 

If you can smell gas or think you have a gas leak: 

  • Do open doors and windows to let the gas escape

  • Do check your gas appliances are switched off

  • Do call the 24 hour National Gas Emergency hotline on 0800 111 999

  • Do turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.

  • Don't switch lights on or off, use doorbells, mobile phones or use any electrical switches.

  • Don't smoke, light a match or use any other kind of naked flame.

  • Don't go back into your home until you’ve got the all-clear.

 

For more information about gas emergencies visit our website here. 

 

Hi @Gail Heath ,

Are you definitely sure the leak was at the meter and not an appliance?

If so, you can contact OVO directly. You can try Live Chat today until 2PM at https://help.ovoenergy.com . Please do so ASAP as there’s only a few hours left today - otherwise you’ll be waiting a while.

23 replies

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Rank 1
Jo93
Rank 1
January 10, 2025

Good evening ​@Jo93 ,

Firstly, I’m really sorry to hear of the trouble here. I will immediately inform the Forum Moderators of this. You won’t be able to see that, but it will be done within seconds of this reply being posted. I will discuss with them what options are available - but at very least I think you qualify for compensation.

Please let us know here in the morning if you manage to get some progress. We’ll advise further if we can.

Thank you for your reply. I'm sat here in anticipation to see if yet another engineer turns up. If not I will be very unhappy yet again will have to phone up in the morning to try get another "emergency" appointment booked in as I need this job done by Monday so I can have my boiler fixed because council won't fix it until meter is sorted. 

Blastoise186
Super User
Blastoise186Super User
Super User
January 10, 2025

No worries. I’d still strongly recommend you get OVO Support to re-book in the morning as the Forum Moderators can’t always step in, but they will check on you when the pick up the alert in the morning.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
January 13, 2025

Sorry to hear about the issues you’ve been having with your gas supply ​@Jo93 - I do hope that the issue has been resolved since you last posted here? Would you mind giving us an update to let us know how you’ve gotten on?

 

If for any reason you’re still off supply - please reach out immediately to OVO’s customer support team here - theres a few ways to get in touch, so you can pick your preference.

 

All the best,

I'm not lazy, I'm just in energy saving mode!
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