Fixed Tarrif Ending

Hi ​@Belinda5 ,

Not possible I’m afraid - unlike almost all other stuff, energy tariffs have little to no room to negotiate or haggle because the margins are already razor thin and there is no room to offer further discounts. The rates on offer are based on what OVO has been able to figure out with upstream generators and the team responsible for setting them doesn’t have the authority - or ability - to do custom plans just for one customer.

Hey ​@Belinda5 

I’m glad to see Blastoise186 had already stopped by with some helpful advice here.

Tariff prices aren’t something that can be changed, these are set when a tariff is released and only changed for things like Price Cap to keep them in line if need be such as the variable plan. You can check all our plans here, or get a quote for any applicable tariffs for you here.

It can be tricky to decide what tariff is best for you, and if there’s something elsewhere that’d work better for your lifestyle we always understand you may want to switch away. We’d be sad to see you leave us but what works best for you always matters.

Thank you ​@Blastoise186 ​@Abby_OVO for the replies.

Sadly we will be parting ways, subject to acceptance, as today (after the price cap announcement) I can get a 2yr fixed with both electricity and gas kwh unit prices and both standing charges lower than Ovo's.

We've had a good run with Ovo and have always had excellent customer service, including with the bereavement team last year to close my sisters account. On a customer service basis alone I will always recommend Ovo. Here's hoping I get the same good customer service with the company we are switching to.

Thanks Ovo.