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arashmohazzab
Rank 1
Oct 30, 2026 12:23 PM UTC
Question

First meter reading

Hi
I can't access my online account. I keep getting the message "We're working on a new website for you." I've already emailed customer support but haven't received a reply. I'm a new customer and need to confirm my opening meter reading and whether my smart meter is sending readings automatically. 
How can I open my account and submit my meter?
Best

1 reply

Nukecad
Super User
NukecadSuper User
Super User
Oct 30, 2026 7:33 PM UTC

I had the same issue recently  and emailed customer support at my new supplier with my initial readings, I had photographed them so attached those photos.

They acknowledged receipt the next day.

It can take time for the new supplier to access your smart meter readings at DCC, but when they do they will get them back to your join date.

It's 7 weeks since I switched and although my new supplier can now get my gas readings they don't appear to have access to the electricity readings yet.

Out of beer error >>>> Recovering memory.
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd