Everything you need to know about an Economy 7 (Eco 7) energy plan

Thanks! Worked that time. :)

You just need to get this meter reconfigured remotely. No engineer visit needed. Give it another try with Support in the morning and stop by here again if you still get stuck.

I have been trying they said they have already changed from economy 7 to a single rate. But it still doesn't work and they are saying it takes time to update. So how long can it take, its freezing in my place and no one does even care 

It should be done within 24 hours

For now, press the 2 key then press A. It’ll activate Boost mode for one hour to get your heaters going and you can do that up to 10 times a day.

So why is not working then? It does work if I do what you said. 

The schedule feature needs to be turned off so that the heating can always run. OVO needs to do that.

So I called few times today no one resolved it yet. Last time I called today they said they was going to send someone tonight to have a look at it between 5.30pm and 9.30pm it's 20.20pm and no one appeared... 

But basically all day people from OVO been telling me that is nothing wrong with meter and that's my heater that are wrong when I press key 2+A it work so its starting getting ridiculous how OVO is dealing with this. 

Hmm… This needs to go to the Smart Support Team to resolve. Send the Support Team a link to this thread. It should tell them everything. You can do this via Live Chat so you don’t need to type much.

What do you mean?

My house it's freezing and basically no one is doing anything. I can not turn it on at 11pm because I will be in bed and that would be a waste of money as... Don’t understand why OVO are they playing up.

If you use the Live Chat at https://help.ovoenergy.com and give the agent this link:

https://forum.ovoenergy.com/smart-meters-136/how-can-i-change-the-time-on-the-meter-from-11pm-to-6am-that-was-my-old-economy-7-to-single-arte-so-my-heater-will-work-during-the-day-13606

They should know what to do

So yeah I done what you said again was a waste of time as they said someone was booked to came here between 5pm and 9pm and its 8.23pm no one has came. 

Why is my bill showing both meter readings as off peak but still being charged at different rates ?

Presuming you are on a dual tariff plan @colin147, what does your bill show? There have been rate changes for some in Economy 7 recently

Hi, The bill shows 2 different amounts being charged for off peak although I have submitted peak and off peak readings, see photo attached.

I think the second batch of readings must be peak (totalling £90.17) as these are charged at a higher rate. Do these match your plan kWh rates? 

Hi, yes it does match up with the peak readings, I seem to be using more kwh during off peak times in the night, I assume it’s something to do with the storage heater, I’m in an apartment and was concerned I’d mixed up the peak readings with the off peak ones but doing a load test It looks like I’m right although not 100% as occasionally both rates 1 and 2 move during the day, possible dodgy meter.

Have a look at the Meter readings pages. My E7 readings are shown as Day and Night . In other places, they’re called Peak and Off-peak, peak and offpeak or tier 1 and tier 0.  Your meter (the meter itself, not any In-House Display) might call them R1 and R2. I suspect that labelling readings is sometimes done manually, which can of course introduce mistakes like the ones you’re seeing. 

The meter shouldn’t show movement on both registers at once; When the night tariff starts, the day register should stop and vice versa. Are you seeing these movements on the meter itself, or on the IHD?

Hey @colin147,

Welcome to the OVO Online Community,

Could it be that your prices increased in January with the Price Cap Increase?

*Taken from a similar thread*

Why are some customers seeing a price increase despite the EPG? 

OFGEM has decided to amend the Price Cap to make changes to regional charges, but the EPG discount remains consistent, as an average, across different regions. This will result in some customers' charges increasing on the 1st January. 

The EPG is an average discount across the board, however regions that are more costly to provide energy to, will see an increase in costs. 

All of this will be communicated to affected customers. If you're affected by the regional pricing updates and your prices are set to increase in January, we’ll contact you over the next few weeks with an update of your change of price and forecasted costs for the year.  

I am being told by another supplier that if I want to switch to Economy 7 I need a new meter (my current one is an early smart meter) and I need to have a two phase supply.

This makes no sense to me. Why do I need two phases just to go onto the lower rate at night? It sounds like they are deliberately trying to make it difficult!

Oringally they said I needed to switch to three phases, but when I queried that they said that was a mistake and that I needed two.

Can anyone shed any light on this murky story, please?

Many thanks

Hi @jhk10 , unless you have a high power draw in your supply, you don’t require a 2 phase meter - in fact that would mean various updates to your incoming supply as well. 
What you will need is a 2 rate meter (fairly obviously) which might have 2 outputs - one switched at off peak times. These are often termed 5 wire (or port) meters. 
Maybe the supplier has these listed as 2 phase but that, in this context, is incorrect. 

How are you getting on with your heating system now ? I’m due to move into a house with the same TCH with solar panels next week !!  Any ideas of easy set up ? 

Just tagging @jhk10 so they see this @kerryelaine100 🙂

Hi i just would like peoples advice on my readings . We live in a 3 bed bungalow with ec7 tarif , new emersion tank and 4 1500w electric heaters . We have 3 of the heaters on 2 hours in the morning and 2 at night so rooms are pretty cold , we used oven etc like most people and kettle etc but nothing mad . We are so careful with Electric use but i cant get below £8 per day , is this normal as our bungalow is freezing and cant have them of any less. Advice gratefully recieved .