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Rank 1
MikeySpark
Rank 1
March 2, 2023
Solved

Energy costs no longer showing on my app

  • March 2, 2023
  • 70 replies
  • 3538 views

Until a few days ago my OVO App displayed both my electricity usage in kWh and the cost of the energy used daily/monthly etc. I was able to toggle between kWh and £ as required, however this feature is no longer displayed and I can only view abbreviated information in kWh only.

I have re download the app on both my iPhone and iPad but to no avail. Is there a bug in the app?

As I live in a rural area with no gas supply, being able to monitor my usage costs is important. Unfortunately, my smart meter display stopped working many months ago, and despite numerous emails, sending photos and endless phone calls no replacement was forthcoming. 
 

Please help, I’m getting very fed-up now! Thank you. 😊

    Best answer by Emmanuelle_OVO

    Updated on 20/07/26 by Ben_OVO

    Hey @TrishT,

     

    Sorry for the issues you’re having,

     

    There’s an update on this, customer usage data is not available on OVO website or the app. No other areas of the website are impacted. We’ve now added a banner on the website to advise customers. We’re working on this issue but think fixing it will take several hours as it is quite complicated, the next update will follow once we have more information about this issue. 

     

    The issue outlined below has long since been fixed, and you can follow this guide which tells you how to view your usage data in both £’s and Kwh via the app: 

     

     

    70 replies

    Show previous replies
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    June 12, 2023

    Actually on the app version, depending on which system your account is on, now shows cost on the day tab. Just not current day 

    You can switch between fuels to see the time slots kWh usage or view a combined version like above

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Jeffus
      Rank 20
      Jeffus
      Rank 20
      June 12, 2023

       

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 12, 2023

        I’ve also been able to verify it working using Dewott with App Version 16.5.3 and CodePush v408. It was running on DeX at the time, but the result is the same.

         

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Jeffus
          Rank 20
          Jeffus
          Rank 20
          June 12, 2023

          What it doesn't show is the cost for each 30 min slot which is what quite a few  customers ask for on the forum each month. Although it never gets that much traction.

          Interesting i have never looked. Does the Daily tab total add up the 30min slots or take the daily cost from the meter readings on the meter reading page? Be good to know as they definitely are often not the same for quite a few people. Many people have quite regular missed 30min data from time to time. 

           

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          June 12, 2023

          :)

          It’s not there yet. But it’s still an improvement overall.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          BPLightlog
          Super User
          BPLightlogSuper User
          Super User
          June 12, 2023

          As far as I know, the half hour slots are really just for reference in my case pulling from the IHD. The daily cost is from readings which is possibly why it’s not easy to show half hour by cost (except on the IHD itself)

          Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          M
          Newcomer
          Murphysmum
          Newcomer
          July 18, 2023

          Is it me 🤷‍♀️ I can no longer view daily monthly cost in £ only kwh.

          Is anyone else still having these issues, always used to see usage in £ and kw.

          This has gone on for weeks now, how can OVO not be able to reinstate something that was previously available, it just seems crazy 🤦‍♀️


          Thanks

            BPLightlog
            Super User
            BPLightlogSuper User
            Super User
            July 18, 2023

            Hi @Murphysmum is it the cost/kWh switch on the month page you’re looking at? It’s not normally there on the daily page

            Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
            M
            Newcomer
            Murphysmum
            Newcomer
            July 18, 2023

            For months & months I was able to look at daily/monthly/yearly  costs in both £ & KWh both Gas & Electric.

            I was able to track & compare my usage now it’s fairly pointless

            I just don’t understand why it’s disappeared it makes no sense! it’s like someone has forgotten to flick a switch 🤷‍♀️

            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVO
            Retired Moderator
            July 19, 2023

            Hey @Murphysmum,

             

            Sorry for the issues you’re having,

             

            I’ll keep an eye out to see if there are any more reports of this on the Forum, it may be an account specific issue. We’ve had similar reports in the past:

             

             

            The issues tend to get picked up by our tech team and resolved, but it may be worth reaching out to our support team incase it’s account specific. 

            Renewable Energy? Big Fan.
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