Hi,
My friend and I just moved in together and set up a direct debit. Since I’ve been with OVO before the account is in my name. She is concerned that she will be unable to manage any issues that may arise if I am for some reason unavailable. The most pertinent one would be how she would go about contacting customer service in event of an emergency. Someone with experience in this matter please advise on how we could sort this, mostly for her peace of mind. Thanks x
+9Howdy
This is generally pretty easy to set up as you can add your friend as a Secondary Account Holder (Financially Liable). This will make you both jointly and equally liable for the bill, but it does grant full account access to both of you, similar to how a joint bank account works.
If you’d like to do that, please get in touch with OVO by phone when you are both present as this requires verbal consent from both of you. The contact info is below:
With this method, either of you can contact OVO freely without needing the other around. If one of you becomes unable to continue managing the account or wants to be removed for any reason, handing it off to the other would be a simple task of letting OVO know.
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
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