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m1962
Rank 1
May 23, 2022
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Does OVO offer a change from monthly to quarterly billing?

  • May 23, 2022
  • 41 replies
  • 11264 views

I’m currently paying monthly and have been for years. I want more control over my monthly bills and to now pay my energy bills quarterly. Is this straightforward with OVO and are there any additional charges? I am on the standard variable tariff with a smart meter.

Thanks

Best answer by Jess_OVO

Updated on 28/08/25 by Chris_OVO:

 

I’m really sorry to hear about the difficulty you’ve had requesting a refund and a quarterly payment schedule, @m1962.

 

Just to clarify, here at OVO we only offer a monthly billing and payment schedule which should make it easier to manage and budget your energy costs throughout the year. This shouldn’t require you to build up a credit or pay via a monthly Direct Debit if you’re on our variable On Demand plan however. We’d encourage you to reach out to our Support Team to discuss adjusting your payments and manually processing a refund, if you’re not able to complete this via your online account.

 

We’ve got more advice and support to help those affected by the cost of living increases on our Price Cap FAQs.

 

I hope this helps.

41 replies

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Jeffus
Rank 20
Jeffus
Rank 20
December 13, 2023

I'll need to know the exact day he's coming as all our meters are securely locked up due to yobs turning off power, we're on the first floor, really dangerous  if you're on the stairs.

We were told that we were moving over and nothing else, they'll be cutting us off as we have to save the money up every three months, we've only just paid our quarterly  bill last month, all our other money us spoken for for other bills, I don't think they get that.

I know we may bave to put up with it, but like I said, if we can't pay it will affect our credit score too.

Hi @Whizzy 

I am just a customer like you. There are a few of us that try and help out when time permits.

I like OVO but appreciate some peoples finances work better with quarterly bills. I am not moving from OVO at the moment. 

Personally i find monthly budgeting easier.

I haven't checked the whole market recently, but i did contact EDF this week. They are still offering quarterly billing at least at the time of asking for me. This is not a recommendation and you would need to double check they would make the same offer to you. I think you would need to phone up rather than get a quote from their website. I doubt you could get quarterly billing via their website. I agree with @Blastoise186 i doubt there are many suppliers still offering quarterly billing.

Good luck whatever you decide to do. Keep us updated as it may help other customers. 

Just to add some up to date info to the forum.

Although EDF offered quarterly billing at the time of the original post, they dropped it over the summer 2023 even for their existing customers

https://www.thisismoney.co.uk/money/bills/article-12239881/EDF-quietly-axes-quarterly-billing-option.html

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd