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awills61
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December 5, 2023
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Does OVO have fixed rate plans for THTC meters?

  • December 5, 2023
  • 25 replies
  • 934 views

I’ve had two emails from OVO either ha able subject. When I click on the link I get taken to a page that says ‘Thank you for being with us. We don’t have a fixed rate plan at the moment’. I guess the marketing department are having issues. 

Best answer by Jeffus

Updated on 28/08/25 by Ben_OVO

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th June 2024 we began writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers. 

 

We will continue to update you on our progress. 

 

 

I’ve been in touch with ooo and have been told that THTC does not have any fixed rate tariffs as it is being phased out. This was news to me as I was under the impression that ova had developed a smart meter solution for THTC

 

I hear ovo are in the process of replacing some of the complex meters already, but not in all areas of the country for example yet. The current deadline is end March but of course this may get extended again as there obviously isn't much time left.

 

It is just a matter of wait and see right now. There isn't any more information the last time I asked.

 

You will just have to wait to be contacted and then see what fixed tariff are available with your new smart meter setup. It is annoying you are getting automated emails about fixed tariff that don't exist.

25 replies

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
October 7, 2024

I’ll ask internally @awills61 if we currently offer fixed rate deals for Economy 10 & report back 😊

Renewable Energy? Big Fan.
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
October 7, 2024

I’ve had a response from an expert:

 

All tariff's are available to all customers however this may mean that certain "exotic" multi rate meters, like E10, will be offered a consolidated single rate instead of their normal 3 rates for E10. These customers will be displayed a message when they go online because we cant sell muti rate online, they need to call into us instead.

 

So the short answer is call our support team & they’ll be able to look into your set up & discuss what options are available to you. 

Renewable Energy? Big Fan.
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awills61Author
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October 7, 2024

Thanks for the info

    H
    Newcomer
    Hjaltlander
    Newcomer
    March 1, 2025

    The problem is THTC is a minority if you look at the whole of the UK however in many areas of Scotland this type of tariff is the only suitable solution for electric heating (with the benefits of 24 hour off peak on some heaters and also the same on showers and feature effect fires).
     

    Any other meter / tariff  is less advantageous to users. Doesn’t have the same amount of off peak hours or the 24/7 off peak on the other systems. 
     

    what we need is a clear steer on wether or not a THTC equivalent is able to be installed or not. I know they exist as blastoise is on record as having seen them. I’m still to be contacted by Ovo on this and I believe the timeline for shutting off the RTS is now March (although it’s changed that often I think it will be going on long after that). 
     

    my huge fear is that any new meter put into my property will mean expensive work needing to be done to the electrical system of my property to ensure everything I have works. Which I know a supplier won’t help with.  However I have a system that works, I can afford and that’s not guaranteed with another type of meter / tariff. I’ve already put a substantial investment into modern storage heaters so why should I have to fork out again for something that’s not my fault, I have no control over and could quite easily be solved with a more manual time switch. 
     

    These metering systems are not simple things to replace as the systems up in the far north can be a spaghetti junction of fuse boxes / multiple meters and time switches. 
     

    if the company are looking at fairness for all then surely a fixed rate that is lower than variable should be offered to all customers and not just those with more normaL setups. 

    Hi I had a thtc on a prepaid meter but as the rts was being switched off thought I'd better change out the meter to ensure supply however I've only just found out after the works done OVO only gives a single rate for prepayment on the new(not so) smart meter so my cost has just increased £12 to £15 a week .

    I was never forewarned by anyone at OvO so 8 now have a tariff not fit for purpose 

    Firedog
    Super User
    FiredogSuper User
    Super User
    March 1, 2025

    OVO only gives a single rate for prepayment on the new(not so) smart meter so my cost has just increased £12 to £15 a week .

    I was never forewarned by anyone at OvO so 8 now have a tariff not fit for purpose 
      

    This doesn’t sound reasonable, but it rather depends on your heating arrangements (space and water). Unless you have storage heaters, the dual-rate tariffs (peak and offpeak) available might not work out well. THTC is sadly moribund, and one feature that will affect many THTC customers is the ‘constant heating’ circuit providing power at a reduced rate. This just isn’t possible with modern meters.

    You shouldn’t have to be paying much more just because you have a new meter. The tariff you’re on isn’t particularly expensive compared with the other available options, but it might be worth investigating what other suppliers have to offer.

    If you post a photo of your meter, we may be able to suggest something.

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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