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awills61
Rank 7
December 5, 2023
Solved

Does OVO have fixed rate plans for THTC meters?

  • December 5, 2023
  • 25 replies
  • 934 views

I’ve had two emails from OVO either ha able subject. When I click on the link I get taken to a page that says ‘Thank you for being with us. We don’t have a fixed rate plan at the moment’. I guess the marketing department are having issues. 

Best answer by Jeffus

Updated on 28/08/25 by Ben_OVO

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th June 2024 we began writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers. 

 

We will continue to update you on our progress. 

 

 

I’ve been in touch with ooo and have been told that THTC does not have any fixed rate tariffs as it is being phased out. This was news to me as I was under the impression that ova had developed a smart meter solution for THTC

 

I hear ovo are in the process of replacing some of the complex meters already, but not in all areas of the country for example yet. The current deadline is end March but of course this may get extended again as there obviously isn't much time left.

 

It is just a matter of wait and see right now. There isn't any more information the last time I asked.

 

You will just have to wait to be contacted and then see what fixed tariff are available with your new smart meter setup. It is annoying you are getting automated emails about fixed tariff that don't exist.

25 replies

Jeffus
Rank 20
Jeffus
Rank 20
December 5, 2023

Hi @awills61 

I am just a customer like you

Do you get the same with this link?

https://products.ovoenergy.com/journey/renewal/energy-renewal

Blastoise186
Super User
Blastoise186Super User
Super User
December 5, 2023

OVO is definitely offering fix deals right now. I managed to generate a few quotes for them using my randomly selected test postcodes. They’re for actual places around the UK but I never reveal where they are for obvious reasons.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
A
Rank 7
awills61Author
Rank 7
December 5, 2023

Hi @awills61 

I am just a customer like you

Do you get the same with this link?

https://products.ovoenergy.com/journey/renewal/energy-renewal

Yes exactly the same.

Jeffus
Rank 20
Jeffus
Rank 20
December 5, 2023

Hi @awills61 

I am just a customer like you

Do you get the same with this link?

https://products.ovoenergy.com/journey/renewal/energy-renewal

Yes exactly the same.

On the ovo app rather than website

Account - Energy tariff

Do you see a link to select a plan?

 

A
Rank 7
awills61Author
Rank 7
December 5, 2023

The app doesn’t work for me I get the message ‘We’ve moved your SSE account over to OVO and we’re making some changes to the app so it’s ready for you.’ I then get a choice to go to the website.

Jeffus
Rank 20
Jeffus
Rank 20
December 5, 2023

The app doesn’t work for me I get the message ‘We’ve moved your SSE account over to OVO and we’re making some changes to the app so it’s ready for you.’ I then get a choice to go to the website.

I do then wonder if that is part of the issue.

When did you migrate from SSE?

 

A
Rank 7
awills61Author
Rank 7
December 5, 2023

The app doesn’t work for me I get the message ‘We’ve moved your SSE account over to OVO and we’re making some changes to the app so it’s ready for you.’ I then get a choice to go to the website.

I do then wonder if that is part of the issue.

When did you migrate from SSE?

 

August

Jeffus
Rank 20
Jeffus
Rank 20
December 5, 2023

The app doesn’t work for me I get the message ‘We’ve moved your SSE account over to OVO and we’re making some changes to the app so it’s ready for you.’ I then get a choice to go to the website.

I do then wonder if that is part of the issue.

When did you migrate from SSE?

 

August

That is quite a while ago so I would expect the migration to be completed.

I suggest you contact ovo, tell them what you have seen and ask them to investigate your account 

https://www.ovoenergy.com/help#contact_us_container

Sometimes fixed rate offers are limited to a subset of customers but that seems unlikely to be the reason as ovo have emailed you.

A
Rank 7
awills61Author
Rank 7
December 5, 2023

The app doesn’t work for me I get the message ‘We’ve moved your SSE account over to OVO and we’re making some changes to the app so it’s ready for you.’ I then get a choice to go to the website.

I do then wonder if that is part of the issue.

When did you migrate from SSE?

 

August

That is quite a while ago so I would expect the migration to be completed.

I suggest you contact ovo, tell them what you have seen and ask them to investigate your account 

https://www.ovoenergy.com/help#contact_us_container

Sometimes fixed rate offers are limited to a subset of customers but that seems unlikely to be the reason as ovo have emailed you.

I’ve been in touch with ooo and have been told that THTC does not have any fixed rate tariffs as it is being phased out. This was news to me as I was under the impression that ova had developed a smart meter solution for THTC

    Jeffus
    Rank 20
    JeffusSolved
    Rank 20
    December 5, 2023

    Updated on 28/08/25 by Ben_OVO

     

    Update on RTS shutdown:

     

    As part of the RTS Project development, we are really happy to share with you our progress:

     

    As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

     

    The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

     

    After a very successful pilot, from the 17th June 2024 we began writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

     

    We are continuing to work at pace to enable the same solution for the majority of our other RTS customers. 

     

    We will continue to update you on our progress. 

     

     

    I’ve been in touch with ooo and have been told that THTC does not have any fixed rate tariffs as it is being phased out. This was news to me as I was under the impression that ova had developed a smart meter solution for THTC

     

    I hear ovo are in the process of replacing some of the complex meters already, but not in all areas of the country for example yet. The current deadline is end March but of course this may get extended again as there obviously isn't much time left.

     

    It is just a matter of wait and see right now. There isn't any more information the last time I asked.

     

    You will just have to wait to be contacted and then see what fixed tariff are available with your new smart meter setup. It is annoying you are getting automated emails about fixed tariff that don't exist.

    Show more replies
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