Should I take any notice of what OVO tells me my balance MAY be in 9 months time. At the moment my balance is £1,200, my May charges were £185, my DD was £240. They have today informed me I will be in debit in MARCH 2026 and should increase my DD to min. £264 NOW. I have had this issue with them before but was brushed off with “We know better than you” despite the fact that for at least the last 4 years I have always topped up my account to keep minimum balance of £800. OVO say they need to ensure I won’t have debt problems. At 81 years old I’m proud to say I have never had a debt and don’t intend to start now. I wish they would shove their Crystal Ball somewhere else.
Solved
Direct Debit calculation changes?
Best answer by Emmanuelle_OVO
Updated on 29/08/25 by Emmanuelle_OVO:
Hey
I’m sorry you didn’t get a response from the team.
This topic should explain how the direct debit is calculated:
How does OVO work out my monthly Direct Debit?
The aim is to make sure you have credit for 1 month’s payment in your OVO account by the end of March. This is to help cover any change in your home energy use over the course of the year.
For new customers, this only comes into effect once you’ve reached March. When you first join, the aim is to make sure you have no balance left to pay after 1 year.
Please let me know if you have any further questions.
+4Hey
Thanks so much for the update! I'm really glad to hear that your direct debit is now in line with your usage. Fingers crossed it stays that way as making things easier for you is what we all want! If you need anything else, just let us know!
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