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December 15, 2023
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Dimplex Quantum storage heaters- Expensive to run?

  • December 15, 2023
  • 22 replies
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I have 4 Dimplex Quantum storage heaters in my rented local authority 2 bed end terraced house. Gas was removed in favour of these supposedly greener and more efficient heaters. Truth is they are way too expensive to run. My home is small and thankfully well insulated. However, if I were to run all four, I’d be roughly £600 per month…Yes, Per Month. So, I only have the one in the kitchen on as it’s a tiny kitchen and the heat from that keeps my living room ticking over. I bought two electric panel heaters, one for my living room and one at the bottom of the stairs. The latter heats all the way upstairs. They are far easier to control, whereas the storage heaters are useless. No heater in the bathroom, so I have a low energy electric towel rail which is pennies to run. But, depending on how long I have the panel heaters on, I can easily run to £14 per day. I’ve tried it when we have really cold days. I was told that the storage heaters need to run on economy 10, which they are. But, then I was told they should be on economy 7. Does anyone out there have these heaters? What are the costs for you to run them? They are not like the old style bulky storage heaters of the 70’s they are quite stylish, but so expensive. I’d love to know how they are supposed to be economical. When I had gas it was far far cheaper to heat my home. My neighbour still has gas as they bought their house, exact same as mine, their gas for heating and cooking is £125 per month. Their electric £40 per month. Their are four people there. Here there’s just two of us.

Best answer by TonyC

Updated on 29/08/25 by Ben_OVO

If you’re thinking of getting new electric radiators installed then you may have night-time storage heaters on an economy 7 tariff. If you’re thinking of replacing the storage heaters then it might be a good idea to get some advice on your best options. We don’t give this sort of advice at OVO, however a quick Google search of ‘energy advice in (your local area)’ will bring up any charities or organisations that provide energy advice to your locality. They might be able to advise on good options for a new heating system. You can find more information about economy 7 here:

 

 

Hello

Your situation raises all sorts of complex questions and I remember 40 years ago being in a similar position when I was very hard up, living on my own in an old terraced house which was heated by off peak old fashioned storage heaters. They cost a fortune to store their energy at night and mostly let it out during the day when I was out at work. I think they cost about 50p each night, which was a lot then.

Your post reminded me of a BBC radio 4 program called (the best thing since) Sliced Bread which went into some detail about the best, most efficient form of portable heating, which may help you with some ideas. The link to the program on BBC Sounds is here.

https://www.bbc.co.uk/sounds/play/m001dxtx?partner=uk.co.bbc&origin=share-mobile

I'd also purchase a plug in power monitor for about £10 which will tell you exactly what any plug in heater costs to run. No good for your storage heaters as I suspect that they will be hard wired but it will help you monitor your panel heaters or anything else you buy. I find fan heaters best for quick heat as long as they have a thermostat. But I also have a couple of air to air heat pumps which uses 1kw of electricity to give you 5kw of heat will only do one open area and costs about £1500 to £2000 to install.

Good luck, stay warm, if you can.

My solution to staying warm all those years ago was to spend my last £5 on a saw, and pinch some fallen  wood from a local woodland which I burt in an old fireplace.

Tony

 

22 replies

Newcomer
January 5, 2024

@Sleepysusie

There are some interesting tariff specifically for quantum storage heaters rather than using E7 or E10.

If you haven't got a Dimplex Hub you would need to get one

For example the night rate on this tariff is only 9.9p between 12.30 and 7.30.

https://www.britishgas.co.uk/energy/gas-and-electricity/dimplex-quantum-tariff.html

https://www.dimplex.co.uk/british-gas-dimplex-quantum-tariff

This may work out dramatically cheaper for you and the rates are fixed for piece of mind.

Also make sure your storage heaters are properly setup to charge at night. 

Alternatively if you aren't going to use your quantum heaters you are likely to be better off just going on a single rate tariff

 

So, as the local authority fitted these Dimplex Quantum Heaters, should they pay for the Dimplex Hub? I’ve struggled for three years in this house to get a proper and reasonable answer to why they are so expensive to run. Gas was ripped out in favour of these heaters. Just one costs £100 per month, plus my everyday electric usage. This hub costs well over £100 to purchase. Council fitted them surely they should provide the hub to go with them?
 

Blastoise186
Super User
Super User
January 5, 2024

Unfortunately, they won’t. Cheaping out is their priority, so they will quite literally go for the cheapest possible options to initially purchase and skip out on any add-ons they don’t consider important for a basic installation. The running costs to and actual needs/requirements of the customer/tenant/resident are 99.999999999999999999999999999999999999999999999% of the time considered to be totally out of scope for their procurement processes.

Bromford is notorious for it...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
January 8, 2024

Quantum heaters are supposed to be much better at heating than the old storage heaters from 20+ years ago as they are more controllable and have less heat leakage during the day.

It does sound like they are running at peak times though. I was paying almost £400 a month last winter for 3 less efficient storage heaters and that was when I was on OVO’s extremely high tariff.  Do you have a smart meter? If so, it sounds like it has been wired incorrectly. If you go on Money Saving Expert forum there’s a lot about Quantums and Econ7/10 which should help. 

Blastoise186
Super User
Super User
January 8, 2024

It’s unlikely to have been incorrectly wired if the Smart Meter directly replaced another one - the wiring would have been directly matched up on a 1:1 basis.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
January 8, 2024

Not at all - there have been many mess ups with Eco 7/10 and smart meters, particularly by British Gas. Here’s just one example (not BG) https://forums.moneysavingexpert.com/discussion/6438042/smart-meters-economy-7

Assuming the OP didn’t have Eco 10/7 3 (?) years ago, when the Quantums were installed, as they had gas central heating, it is possible that the meter is wired to peak times only. 

Rank 2
November 5, 2025

I live in a council house that has Dimplex Quantum storage heaters. The make up of the household means we need more heat than most (I am disabled).

I am currently on a tariff called Simpler Energy (which I believe is total heating total control) but under a different name.

Is there any cheaper tariffs I should consider? Do Ovo do any tariffs specifically for these heaters?

Could you please answer these questions, with regard to 2 different circumstances:-

1) I do not have a smart metre

2) my options if I ever get a smart metre!

Please note, in order for me to get a smart metre, I need the council to do some work 1st and I have been trying to get that work done all year-so please do not advise me to get a smart metre installed… I am working on it… I had the property inspector out again a few days ago… He has come up with a different plan but we will see

Thanks

Firedog
Super User
Super User
November 5, 2025

If your Quantums (Quanta?) are modern ones (say, less than 10 or 15 years old), Economy 7 is a much better deal for you than the Standard Variable Tariff called Simpler Energy by OVO. It may be that you are in fact on an Economy 7 tariff - it depends on what type of meter(s) you have. You mentioned THTC (Total Heat Total Control), which sounds as if you have more than one meter - is this the case? Are you in Northern Scotland (North of a rough line from Dumbarton to Dundee), where THTC is common?

It’s unusual for work to be necessary prior to installing a smart meter, apart from perhaps a bit of rewiring if there is presently a two-meter system.  It would help a lot to see a close-up photo of your meter(s) and any associated equipment, as well as an overview of the backboard it’s mounted on or the cupboard or box it’s in so we can see all the cables. 

A smart meter would give you access to tariffs like Economy 10, which also work well with older storage heaters, allowing for some cheaper electricity for a few hours during the day and evening. We can’t really say much else without knowing a bit more about your system.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 2
November 5, 2025

I said I am on total heating total control because that is what I am on. Yes I live in Scotland, the old hydroelectric area.

I was hoping you could just take my word for it but here goes… The piece of equipment that the electric guys wanted to replace with the smart metre is too near the consumer boxes (old name fuse boxes). They said they could not install the smart metre until I asked the council to move the consumer boxes up to create more room. Nine months later I am still trying to get it done.

Firedog
Super User
Super User
November 6, 2025

I said I am on total heating total control because that is what I am on.
  

Sorry, I must have misunderstood - you said it was under a different name ... 

THTC usually involves having two meters, but I suppose they could be combined in one unit. There are several different flavours of THTC, but a common factor is a feed specifically for heating equipment that is at a lower price all day. That is also possible with a special type of smart meter, but it may not be necessary.

Here are the tariffs compared:
  

   

Does the top one look familiar? You’ll notice that the price for charging the Quantums for seven hours overnight would be considerably less than on the THTC heating tariff - perhaps £1 a night for each 1.5 kW model. 

You can see all of OVO’s tariffs on this page: Our prices | OVO Energy. The prices shown are all ex VAT.
 

The piece of equipment that the electric guys wanted to replace with the smart metre is too near the consumer boxes (old name fuse boxes). They said they could not install the smart metre until I asked the council to move the consumer boxes up to create more room. Nine months later I am still trying to get it done.
  ​​​​

I see. Was it an OVO engineer who said the consumer units would have to be moved, or was it one of their sub-contractors, do you know?

A smart meter usually has the communications hub mounted on top, so its overall height is quite a bit more than that of many older ones. It is possible to gain a little bit of headroom by mounting the communications hub off to the side or perhaps even above the consumer units - the photos you’re going to share will help us understand the situation. It would be an idea to include a ruler or something of known size in the photo of the backboard so we can get an idea of the scale. 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Ben_OVO
Community Manager
Community Manager
November 6, 2025

@Wheels496 welcome to the OVO Forum!

 

Once we know your meter set-up we can help more with this. We’ll need to know whether you just have the one meter with peak and off peak (day / night) readings on it, or whether you have two separate electricity meters.

 

As you’ve mentioned you’re disabled I’d highly recommend signing up to the Priority Services Register. This is a free service with a number of available benefits. If you sign up, you’ll be contacted by the Network Operator to alert you of incoming outages where possible, and they’ll look to get your property back on supply with priority if there’s a powercut in your area.

 

You can find more information and sign up here: https://www.ovoenergy.com/register-for-priority-services.

 

We’ve also got some info on the Forum:

 

 

We look forward to hearing back from you.

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